Manager Community On-Site

Lead Complex Services. Drive Operational Excellence. Make a Difference.

Aruma is seeking an experienced Manager Community to lead our Logan portfolio supporting complex 24/7 service environments.

This role requires a highly capable operational leader who can navigate complexity lead diverse teams and deliver strong customer financial and compliance outcomes.

About the Role

The Manager Community is responsible for leading and managing a portfolio of community-based services ensuring high-quality outcomes for customers while aligning with Arumas strategic goals and values. This role provides leadership coaching and support to Service Leads and frontline teams fostering a culture of accountability collaboration and continuous improvement.

As a key operational leader you will oversee service delivery across a range of settings including community hubs respite services customer homes and community-based supports. You will be accountable for operational performance financial management workforce planning quality outcomes and compliance.

The successful candidate will support person-centred practices ensuring customers receive safe high-quality support that promotes independence choice and inclusion. You will also play a critical role in maintaining compliance managing risks and driving service excellence across your portfolio.

You will be responsible for:

• Providing leadership across complex support and service environments.
• Supporting Service Leads and frontline leaders to deliver exceptional services.
• Managing service delivery risks and operational challenges.
• Driving quality clinical governance compliance and safeguarding outcomes.
• Overseeing workforce planning service continuity and financial performance.
• Building strong relationships with customers families and key stakeholders.

About You

• Minimum 5 years leadership experience in disability community services health aged care or human services.
• Experience managing large and diverse workforces.
• Proven experience supporting customers with complex needs.
• Strong understanding of NDIS clinical governance quality and compliance frameworks.
• Demonstrated success managing budgets workforce utilisation and operational performance.
• A resilient and visible leader who thrives in complex environments.

Why Join Aruma

• Lead a diverse portfolio of complex services.
• Drive positive outcomes for customers and teams.
• Join a values-led organisation focused on inclusion and quality.
• Play a key role in shaping service excellence across the region.

About us

Aruma is a leading Australian for-purpose values-driven organisation dedicated to helping people with disabilities live the life they envision. Operating across Eastern Australia Aruma supports over 5000 individuals employs more than 5000 staff and boasts an annual turnover of around $500 million. The organisation is undergoing significant transformation as the NDIS and social and technological advancements reshape the landscape of disability support in Australia. Aruma Disability services. Putting you first.

Our Commitment

At Aruma were committed to building a workforce that reflects the community we serve. We welcome applicants from all backgrounds and are focused on creating an inclusive high-performing workplace.

Our Recruitment Approach

We review applications as they come in and move quickly to interview great candidates so we encourage you to apply early. While we include an indicative closing date roles may close sooner if we find the right person. Applications received later in the process may not progress. If youre unsuccessful and would value feedback please feel welcome to reach out to our Talent team.

If youre an experienced people leader with strong operational capability and a passion for delivering positive customer outcomes wed love to hear from you.