Manager, Claims Technical

At TAL we believe every claim is a promise fulfilled. As Manager Claims Technical youll play a vital role in strengthening the quality and consistency of claims decisions helping ensure our customers receive fair timely and compassionate outcomes when they need us most. By guiding technical excellence and supporting the growth of our claims teams this role helps build confidence in every decision and contributes to TALs purpose of being there for Australians through lifes most challenging moments.

In this role you will:

At TAL we believe every claim is a promise fulfilled. As Manager Claims Technical youll play a vital role in strengthening the quality and consistency of claims decisions helping ensure our customers receive fair timely and compassionate outcomes when they need us most. By guiding technical excellence and supporting the growth of our claims teams this role helps build confidence in every decision and contributes to TALs purpose of being there for Australians through lifes most challenging moments.

Qualifications :

• Bring experience in life insurance claims with the ability to apply sound judgement to complex assessment and case management decisions.
• Coach and develop others helping build capability confidence and technical expertise across the claims team.
• Apply strong knowledge of industry regulations and standards to support fair compliant and customer-focused outcomes.
• Communicate with clarity and influence building trusted relationships with colleagues customers and stakeholders.
• Identify opportunities for improvement and contribute to initiatives that enhance claims quality consistency and efficiency.
• Take a proactive solutions-focused approach working collaboratively to overcome challenges and deliver better outcomes for customers.

Additional Information :

TAL is one of Australias leading life insurers committed to inclusion and supporting the career growth of our diverse workforce. Were proud to be: 

• An Inclusive Employer Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index 
• Diversity Champions Member of Diversity Council Australia Australian Disability Network Pride in Diversity and Champions of Change 
• Reconciliation Advocates Read our Innovate Reconciliation Action Plan.
• We welcome applications from people with diverse experiences perspectives and backgrounds including Aboriginal and Torres Strait Islander people caregivers individuals living with disabilities people from culturally diverse backgrounds and the LGBTIQ community. 
• Need adjustments during the recruitment process Let our team know by getting in touch with us herewere here to support you.

Youre always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.  

As part of the recruitment process there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History Bankruptcy Entitlement to Work Regulatory and Reference Checks. 

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Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyones responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.

Remote Work :

No

Employment Type :

Full-time