Level 2 Engineer (ICT Support Officer)

Are you a proactive Level 2 Engineer with a strong work ethic seeking your next rewarding challenge Join Integrated ICT a Market Creations Company and become an essential part of our dynamic team based in Perth or Geraldton.

This is a full-time role (40 hours per week) with a salary range of $76515 $85000 plus superannuation.

Were looking for a motivated professional who takes pride in delivering exceptional customer service and communicates confidently with clients at all levels both in person and over the phone. Your logical troubleshooting skills keen attention to detail and ability to learn quickly will set you apart. Acollaborative approach positive attitude and professionalism in every interaction are key qualities for your success in this role.

Your new role is diverse with a mix of project and field work. Youll provide customer support via our service desk responding to incoming support requests and attend client sites to support on premise technical requirements. Your focus will be on responding to server / network escalations and technical project delivery for a range of clients generally sized between 10 200 users.

Join our team and work with driven and passionate people who collaborate and support each other to achieve success. If youre passionate about technology thrive on finding solutions and are committed to delivering outstanding customer service we want to hear from you.

In this position youll:

• Provide expert technical support to clients including troubleshooting fault resolution andsystem maintenance

• Deliver first and second-level support across hardware software networking and cloud environments
• Installconfigure test and maintain desktops servers and business applications
• Monitor system performance and proactively identify and resolve issues
• Manage and resolve support requests through the service desk (PSA) system ConnectWiseensuring timely updates and resolution
• Escalate complex technical issues to senior engineers providing clear documentation anddiagnostics
• Support and maintain Microsoft environments including Windows Server Microsoft 365 andvirtualisation platforms
• Assist with user account management including provisioning permissions and access control(Active Directory M365 Intune)
• Apply system updates patches and security configurations to maintain system integrity andperformance
• Support backuprecovery and business continuity processes
• Assist with system upgrades migrations and infrastructure improvements
• Provide support in maintaining our cloud environment including contribution to data centreoperations in Geraldton and Perth
• Communicate complex technical concepts clearly to non-technical clients
• Remain composed under pressure and proactively solve problems as they arise
• Share knowledge with the team and contribute to continuous improvement initiatives
• Travel to regional areas as required to support clients

Skills & Qualifications

• Microsoft certifications (e.g. Azure Microsoft 365 Security) highly regarded
• Strong experience supporting Microsoft Windows Server and core infrastructure roles
• Proven experience with Microsoft 365 and Hyper-V environments
• Experience with Microsoft Intune and endpoint management
• Ability to configure and manage core services (Exchange Active Directory DNS DHCPTerminal Services)
• Knowledge of cloud platforms and backup infrastructure
• Fundamental understanding of networking and firewall configuration
• Experience using a PSA or service desk system preferred
• Minimum 3 years experience in a professional ICT environment
• Current drivers licence

Market Creations Technology Pty Ltd trading as Integrated ICT operate from offices in Perth and Geraldton with a reputation as one of Western Australias leading ICT service providers. Our success is driven by a dynamic and expanding team of ICT consultants technical engineers and support staff as well as enduring partnerships with valued clients and industry-leading vendors. As our portfolio of clients continues to grow across diverse sectors including Local Government Authorities Schools Not for Profits Health Mining Corporates and SMEs youll be joining a collaborative environment that values innovation expertise and professional development. With Microsoft Solutions Partner for Modern Work status and ISO/IEC 27001:2022 certification Integrated ICT demonstrates a strong commitment to best-practice information security across our ICT services. Were also proud to support the public sector as a Western Australian Local Government Association (WALGA) preferred supplier and Department of Education WA panel integrator.

Our mission is to put the end user at the forefront of every innovative Information & Communications Technology solution we provide. By doing our job well our clients can get on with doing their job better.

To join our vibrant growing team apply now with your cover letter and resume by clicking apply if you have any questions contact:

Applications close 30 June 2026.

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