IT Support Engineer

Work Schedule

Environmental Conditions

Job Description

As part of the Thermo Fisher Scientific team youll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the worlds toughest challenges like protecting the environment making sure our food is safe or helping find cures for cancer.

(As an IT Engineer you will provide technical and operational support across end-user systems infrastructure and business applications. You will ensure stable secure and compliant IT operations aligned with Thermo Fisher Scientifics global standards.

• Serve as an IT support representative for Brisbane sites for all site IT-related services which include End User Support Infrastructure Support and Business Applications.

• Serve as the interface between global IT and business units to ensure collaboration and coordination between all stakeholders and implement global IT computing solution standards to the sites.

• Support employees with software and hardware issues e.g. Microsoft Office printers mobile and other end users computing (EUC) business applications and diagnose PC / Hardware faults and its solutions as required.

• Ensure systems are equipped with software for backups and cyber security to ensure data is backed up systems are secure protected and patched per company standards.

• Perform procurement of computers and peripherals and oversee system life-cycle management at the sites to ensure systems are replaced or upgraded in a timely manner to ensure continuous system stability and support.

• Collaborate with Global IT and vendors to quickly resolve IT system issues (major incidents or critical system failures) minimizing business impact maintaining system availability and reliability.

• Handle Incident and Request tickets through the ServiceNow system ensuring compliance with priorities and SLA requirements.

• Ensure new hires are provided with the required hardware on time before the new hires on board.

• Work and coordinate with Global IT teams (Network Servers Backup Disaster Recovery AV Printing etc) and vendors to review and resolve system issues in a timely and quick manner to minimize business impact and maintain system availability and reliability.

• Support local facility team for IT server rooms and communication rooms according to the IT standards.

• Support IT projects ensuring timely delivery and adoption of new digital technologies.

• Suggest and implement improvements (PPI) to systems processes hardware and software to improve security system capabilities and business operations.

• Perform other duties as assigned.

• Ensure availability of global business applications (e.g. Trackwise eDMS SFLMS etc) and support business team by escalating Incident and Request tickets for business applications.

• Support deployment of local systems and its peripherals (Label Printers Scanners etc).

• Diploma or bachelors degree in information technology or computer science or equivalent.

• Minimum 2 years experience in IT Site Support (desk side) ideally in manufacturing or regulated environments (e.g. pharma banking logistics).

• Relevant technical certificates (Windows Network Application IT Project Management) is a plus.

• Strong knowledge of Windows and Office 365 environments.

• Practical understanding of LAN/WAN VPN and server management.

• Familiarity with ServiceNow or equivalent ITSM tools.

• Understanding of cybersecurity best practices and endpoint protection.

• Ability to interact professionally with a diverse group e.g. executives managers.

• Excellent communication and stakeholder management skills.

• Analytical and problem-solving mindset with strong ownership.

• Ability to work independently and prioritize multiple tasks.

• Occasional off-hours support (on call support)

Join our team and take advantage of these great benefits! Apply now to learn more about the full range of benefits we offer.

• Health & Wellbeing:Join a company that prioritizes your health & wellbeing with comprehensive benefits wellness programs and an Employee Assistance Program providing confidential support for personal and work-related issues.

• Flexibility:Balance your work and personal life with flexible arrangements.

• Extra Leave:Benefit from generous leave policies including the option to purchase additional leave paid birthday leave and company paid parental leave.

• Charitable Giving & Volunteering:Make an impact with paid volunteer time to support non-profit organizations that matter to you.

• Learning & Development:Advance your career with access to online courses via Thermo Fisher Scientific University Plus and LinkedIn learning workshops and mentorship programs for continuous learning and skill development.

Thermo Fisher Scientific Australia WGEA Employer of Choice for Gender Equality

Our Mission is to enable our customers to make the world healthier cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 125000 colleagues we share a common set of values - Integrity Intensity Innovation and Involvement - working together to accelerate research solve complex scientific challenges drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific where diverse experiences backgrounds and perspectives are valued.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other legally protected status.