IT Operations Specialist

Req ID:526071

At Alstom we understand transport networks and what moves people. From high-speed trains metros monorails and trams to turnkey systems services infrastructure signalling and digital mobility we offer our diverse customers the broadest portfolio in the industry. Every day more than 80 000 colleagues lead the way to greener and smarter mobility worldwide connecting cities as we reduce carbon and replace cars.

We are looking for an Information Systems & Technology Operations SpecialistinBrisbane for a newly created role. Alstom has many modern cloud-based applications (eg. ERP Engineering Administration HR Payroll etc) with various end user devices (eg. workstations PCs tablets smartphones etc). In Alstom IS&T the technical work (setting up PCs switches servers) is performed by outsourced this role while not performing the detailed technical work the person needs to have IT knowledge to assist in solving problems and suggest technology or process improvements.

Key Responsibilities :

• Manage the IT infrastructure needs and support of the Brisbane Sector 1 North Project
  - Coordinate business IT issues to ensure these are addressed in a timely manner by the Alstom IT and DTi Support Teams per SLAs and per business needs
  - Monitor actions assigned to Alstom and DTi IT Support Teams and escalate as needed
  - Manage in deployment (including testing) of ERP application hardware
• Manage the IT application needs and support of the S1N Project
  - With the assistance of other business stakeholders manage the key IT systems (eg. finance and project management)
  - Ensure all applications are supported and meet SLAs
• Support IS&T Local Operations
  - Support IS&T Local Operations Lead and Alstom IS&T partners as needed on operational activities (including WAN LAN WiFi LDRs etc)
  - Organize troubleshooting between technical teams and business
  - Ensure IS&T on-boarding and de-boarding processes are met
  - Asset management process (including PCs printers mobile phones 5G routers)

Preferred Skills/Competencies:

To be considered for this role candidates need to demonstrate the following skills experience and attributes:

IT or Engineering Degree or advanced experience
System Knowledge: Microsoft O365 ERP Finance Project Management systems Primavera P6 and Microsoft Dynamics
Technical knowledge of PCs and operating systems (Windows) tablets (IOS and Androids) and Smartphones (IOS and Androids)
Technical knowledge of servers networking equipment (switches and routers) printers etc
Ability to diagnose issues in business applications and problem solve

Alstom a great place to grow
Perks & Benefits

18 weeks paid parental leave
Purchase up to 3 additional weeks of annual leave.
Flexible public holidays swap public holidays to suit your preference.
ME day an additional paid day off each year.
Employee Assistance Program (EAP) plus access to our Wellbeing Hub.
Family discounts on car hire and car sharing.
Volunteering leave.
Diversity & Inclusion employee network groups.
Discounted private medical insurance novated leasing.
Salary Continuance Insurance.
Our investment in your development through award-winning learning.

You dont need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family youll be proud. If youre up for the challenge wed love to hear from you!

Important to note
As a global business were an equal-opportunity employer that celebrates diversity across the 70 countries we operate in. Were committed to creating an inclusive workplace for everyone.

An agile inclusive and responsible culture is the foundation of our company where diverse people are offered excellent opportunities to grow learn and advance in their careers. We are committed to encouraging our employees to reach their full potential while valuing and respecting them as individuals. We are an equal opportunity employer and strongly encourage women Aboriginal and Torres Strait Islander people with disability and other minority groups to apply.

We recognise that embracing flexibility & inclusivity is the smarter way of working. Please speak with us about your individual needs or if any workplace adjustments are required. If you require any adjustments to the recruitment process please email:

For internal applicants please ensure you confirm your eligibility to apply with your Supervisor and relevant Human Resources representative prior to submitting an application.

As part of the application process you will be required to undergo pre-employment reference and medical checks including drug and alcohol testing.