Food and Beverage Assistant Manager

This is an exciting opportunity for a food and beverage professional with strong leadership skills a passion for guest service and a sound understanding of operational and financial performance.

Reporting to our Food & Beverage Manager the Assistant Food & Beverage Manager will help lead the day-to-day operation of Mr. Good Guy and support the hotels other F&B services. This hands-on role focuses on developing the team delivering great guest experiences maintaining service standards and managing stock and costs.

About the job

• Lead daily operations at Mr. Good Guy supporting the team on the floor and ensuring consistently friendly professional and efficient service.
• Support the hotels other food and beverage services including the bar and lobby lounge conference room room service and minibar.
• Coach train and motivate team members building their confidence product knowledge and service skills.
• Assist with recruitment induction performance reviews and ongoing team development.
• Support rostering verify team member time records and monitor staffing levels to meet business needs and manage wage costs.
• Monitor beverage costs stock levels and ordering requirements completing monthly beverage stocktakes and timely reporting.
• Assist with monitoring departmental budgets controlling costs and identifying opportunities to increase revenue and profitability.
• Ensure responsible service of alcohol practices licensing requirements food safety and workplace health and safety standards are maintained.
• Oversee opening and closing procedures cash handling till balancing and the accurate operation of point-of-sale systems.
• Maintain a clean safe and welcoming environment ensuring equipment is well cared for and maintenance needs are reported promptly.
• Respond to guest enquiries and complaints with professionalism using feedback to improve service and guest satisfaction.
• Deliver on the Novotel service promise and recognise our Accor Live Limitless loyalty members.
• Run regular team briefings and work closely with other departments to support smooth hotel operations.
• Take responsibility for the food and beverage department in the absence of the Food & Beverage Manager.
• Work a rotating roster including early mornings afternoons evenings weekends and public holidays.

Qualifications :

About you

• Previous experience in a food and beverage leadership role ideally within a hotel or busy restaurant environment.
• A hands-on leadership style with experience coaching motivating and developing teams to deliver excellent service.
• Experience creating rosters managing wage costs and matching staffing levels to business needs.
• Sound understanding of beverage stock control stocktakes cost management and departmental financial performance.
• A passion for food wine and hospitality with the ability to build strong product knowledge within your team.
• A calm professional approach to guest complaints conflict resolution and team performance.
• Strong communication and organisational skills with the ability to build positive relationships across departments and with guests and suppliers.
• Confidence using operational reports and guest feedback to identify opportunities to improve service and profitability.
• Excellent attention to detail and the ability to prioritise competing demands while supporting a busy team.
• Strong computer skills; experience with Micros Simphony Order Up Purchase Plus and Opera Cloud is an advantage.
• A current RSA certificate valid in Tasmania; First Aid certification is desirable.
• Flexibility to work a rotating roster including early mornings evenings weekends and public holidays.
• Current working rights in Australia are essential. Sponsorship is not available for this position.

Additional Information :

What is in it for you

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts - Available on a range of accommodation services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
• Learn Your Way with a sophisticated modern training platform which offers a constantly expanding database of free industry focused training
• Be part of a dynamic hotel environment with a supportive and fun team
• Recognition of service anniversaries and Accor Tenure Milestones.

Remote Work :

No

Employment Type :

Full-time