Fleet Support Officer

Northline is seeking a detail-oriented and proactive Fleet Support Officer to join our Fleet team in Melbourne.

As a Fleet Support Officer at Northline you will support the administration and customer service processes of our Fleet department delivering on Northlines promise of Customer Delight.

This is a permanent-salaried position Monday to Friday commencing from 8.30am.

If you are looking to take the next step in your career and build on your skills in Transport & Logistics this is the career opportunity for you!

Key Responsibilities:

• Home Delivery Processes: Manage and communicate with customers about their freight status ensuring timely delivery or collection updates.
• Fleet Efficiency: Collaborate with the Fleet team to optimize efficiency including arranging book-in freight and managing Incomplete deliveries through S2.
• Operational Support: Prevent missed or late pick-ups and take immediate corrective actions when necessary.
• Customer Communication: Ensure daily compliant customer texting follow up with non-responders and handle special delivery requests.
• Driver and Fleet Management: Maintain the Driver Masterfile manage faulty or damaged PDAs and oversee depot freight operations.
• Documentation and Reporting: Prepare and manage delivery paperwork as well as compliance reporting.
• Relationship Building: Build and maintain professional relationships with the Northline teams and PUD contractors.
• Communication: Action internal and external phone calls and emails promptly and coordinate driver paperwork presentation.

Key Competencies & Technical Requirements:

• Health Safety & Environment: Commitment to HSE practices and a strong understanding of Load Restraint Guidelines Dangerous Goods and Fatigue Management.
• Detail-Oriented: Excellent planning abilities with a high attention to detail and the ability to work in a dynamic fast-paced environment.
• Analytical Skills: Sound analytical and planning skills with effective time management and multitasking abilities.
• Communication: Excellent communication skills with a customer-centric approach to problem-solving.
• Technical Proficiency: Experience using computerized systems Microsoft Office suite and a demonstrated background in the Transport and Logistics industry preferred but not essential.

Northlines Benefits

• Learning training and development support Northline believe in the people we hire. We offer training in leadership communication self-development and job-specific courses. We pride ourselves that we promote from within offering great opportunities for career progression.
• Employee recognition programs - Recognising individuals supervisors and teams that encompass Northlines values and have provided an outstanding contribution to the operations.
• Wellness and benefits programs Such as our Employee Assistance Program offering our teammates support when they need it. Northlines benefits program offers discounts on travel fitness and health sports and entertainment automotive gifts and more!
• Regular team building!

Who is Northline

Northline is an experienced Australian-based global logistics business with an industry-leading national network and an international reach into more than 100 countries.

Our customers freight can start or end in international cities small towns or remote communities but wherever the destination you can rely on Northline to deliver.

At Northline we believe our people are one of our greatest assets. We are a progressive Australian family owned business we are proud of what we achieve and we like to recognise and reward those who go above and beyond!

Thats why we are Australias Global Logistics People.

Northline and its people help to ensure a safe workplace for all employees. Candidates will be required to pass a pre-employment medical that incorporates a drug & alcohol screen as well as a police clearance.