EN Reception Agent

We are looking for a Guest Service Agent to join the Front Office Department at Novotel Melbourne on Collins.

• Provide passionate knowledgeable and friendly service to external and internal guests at all times
• Greet all guests that come into contact with the Front Office department in a friendly manner ensuring that the guest name is used at all times
• Assist guest with all enquiries and Complaints and provide accurate information to guests about property fecilities and features
• Handling call volume and maintaining phone etiquette
• Rotating shifts and rosters
• Take reservations as required in the absence of the Reservations Team
• Rotating shifts and Rosters
• The physical aspects of the role which include but are not limited to; standing occasional lifting and carrying occasional pushing pulling ascending or descending stairs
• Prior experience working with Opera Cloud prefered

Qualifications :

Your experience and skills include:

• The ability to work a flexible 7-day roster.
• Exemplary written and verbal communication skills
• Well-presented with a natural ability to build rapport both in person and over the telephone
• Strong focus and passion for hotel operations
• Ability to deliver excellent customer service
• Ability to provide prompt and efficient service including upselling advantageous
• Self-motivated with positive and professional attitude
• Time management skills with the ability to multitask
• Flexible and able to embrace and respond effectively to change

Additional Information :

Prior experience working with Opera or a related system
Fluency in English
Additional languages are a plus

Remote Work :

No

Employment Type :

Part-time