EL1 Senior Platform Infrastructure Manager

Australian Citizens residing in Australia with Baseline Clearance only respond.

The NDIA Technology Services Division is undertaking major work programs to deliver innovative fit-for-need ICT-based solutions to improve the National Disability Insurance Scheme.

We are undertaking a major program of work involving multiple projects spanning a number of current industry-leading technologies including Salesforce as a core component. The Scheme Payments & Platform Branch part of the Technology Services Division seeks an experienced and energetic Platform Support Lead to join our dynamic fast-paced team.

Lead and manage a team of Senior Platform Engineers responsible for enabling a highly complex and business critical enterprise CRM platform. Streamline and improve the efficiency and effectiveness of the enablement model

• Management of staff including work allocation mentoring training and upskilling.
• Process development documentation and implementation for of all enablement activities to ensure consistent efficient and effective delivery for all stakeholders.
• Respond to major incidents and represent the directorate internally and with external vendors
• Engage with external vendors and internal ICT Teams to progress platform enablement activities and access ICT services as required.
• Execute coordination of testing activities signoffs from various stakeholders and Change Advisory Board (CAB) representation for enablement releases.
• Coordinate with other sections of the branch including release management testing architecture platform and digital delivery to manage critical paths and multiple stakeholders and parallel release trains.
• Promote a positive team culture that encourages collaboration knowledge sharing and respect between members and enables individuals to feel empowered supported and trusted in their roles.
• Provide clear operational leadership and accountability for the Salesforce platform.
• Standardise and mature the enablement model through improved processes documentation and training.
• Enable proactive management of platform risks dependencies and release cycles.
• platform stability and reduced platform stability and reliance impacting key customer-facing services.
• Improve release management and change governance accelerating delivery of platform enablement improvements.
• Improve staff engagement and productivity
• Reduce reputational risk if platform outages or service interruptions impact customer or stakeholder confidence
• Reduce risk to enterprise-wide critical functions and projects
• Increase security of the Salesforce platform by championing a pro-active approach to security patching pen testing and security maturity assessments
• Leading and co-ordinating the relationship with CyberOps and Cyber GRC to strengthen our overall security posture
• Deep Salesforce platform expertise (Service Cloud Experience Cloud Integrations
• Technical leadership experience in managing senior support engineers.
• Strong vendor management and stakeholder engagement skills across ICT and business divisions.
• Proven capability in major incident response change governance and release coordination
• Strong grasp of the Salesforce SDLC including DevOps CICD and platform enablement