Director, Process Optimisation

Create your best future and join Westpac as a Director Process Optimisation.

Sydney or Melbourne location

Whats the role
This full time role is based in Sydney on Warrane Gadigal Country with flexible working arrangements. As Director Process Optimisation youll shape and deliver improvements across priority customer journeys reducing friction and lifting customer experience in ways people can feel straight away. Youll run end to end process reviews pinpoint whats causing pain points and lead the work that removes them.

Youll sit at the centre of the action connecting journey squads with enterprise stakeholders so priorities stay aligned and delivery stays focused. Youll influence senior stakeholders to support journey outcomes and policy shifts and youll provide clear updates on progress risks and results.

Youll use data and insight to spot opportunities for self service and smarter ways of working and youll define and track measures that show genuine impact like Time to Cash First Time Right and NPS. Youll also drive simplification automation and digitisation enabling straight through processing where it makes sense and reducing operational effort through better process design and technology enablement.

What do I need
Experience delivering end to end process improvements across complex environments
Confidence influencing senior stakeholders and driving alignment across multiple teams
Strong data and analytics capability to identify pain points and measure impact
Experience with digitisation and automation initiatives that improve customer and employee outcomes
A track record of leading workstreams to deliver tangible outcomes not just recommendations

Why join us
Were obsessed with becoming our customers #1 banking partner for life and were looking for people who are passionate about helping us achieve that return were committed to making Westpac the best place to work in the country. Here are just a few of the ways were already doing that:
Special offers on banking products and discounts from top brands including generous employee only mortgage rates!
Flexible work arrangements to help you achieve a greater work/life balance and a variety of leave options including Culture Lifestyle and Wellbeing leave.
Tailored learning and development opportunities to help you grow your career within the bank.
Lots of opportunities to give back to the Community by getting involved in our many volunteering initiatives

Create your future today
To get started simply click on the APPLY or APPLY NOW button
Were all about creating a supportive and inclusive community. We welcome everyone no matter your age gender background or abilities. We also provide additional support to welcome our veterans Indigenous Australians and neurodiverse community.
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