Director, Capability, Operations and Performance

Director Capability Operations and Performance

Job No.: 695099

Location: 211 Wellington Road Mulgrave

Employment Type: Full-time

Duration: 3 year fixed-term appointment

Remuneration: $208932 pa Level 10B (plus 17% employer superannuation)

• Amplify your impact at a world top 50 University
• Join our inclusive collaborative community
• Be surrounded by extraordinary ideas - and the people who discover them

The Opportunity

Reporting to the Vice-President (Growth and International) and working in close partnership with the Executive Director Student Recruitment and Admissions the Director Capability Operations and Performance plays a pivotal strategic role in shaping the operational backbone of Monashs global student recruitment and admissions enterprise. You will lead the design and continuous improvement of operational frameworks that underpin recruitment performance across domestic and international channels. This is a strategically significant role with broad organisational reach.

Key Responsibilities include:

• Lead capability uplift initiatives across recruitment and admissions teams ensuring staff have the tools knowledge and frameworks to perform at their best
• Oversee operational governance quality assurance and performance reporting to inform strategic decision-making
• Drive cross-functional alignment between recruitment admissions TNE development and broader university stakeholders
• Identify systemic improvement opportunities and translate them into actionable measurable programs

Operating with a high degree of autonomy you will lead the creation of a robust framework designed to drive transformation operational efficiency and data-informed decision-making. You will lead a specialist analytics and operations team to deliver high-quality validated decision-grade insights and automated dashboardsequipping recruitment leaders faculties and international campuses with a single source of truth for market trends pipeline performance and enrolment targets.

About You

You are an accomplished executive operational leader and strategist with a strong background in higher education complex matrix organisations or large-scale customer acquisition environments. You bring:

• Demonstrated leadership in a complex student-facing or enrolment services environment
• Proven track record building capability frameworks and embedding performance cultures within large teams
• Strong analytical acumen with experience translating data into operational strategy
• Experience navigating the policy and compliance landscape of Australian higher education admissions
• Highly developed stakeholder engagement skills across senior and cross-functional levels
• Ability to lead through change and deliver outcomes within fixed-term programme timeframes

About Monash University

At Monash work feels different. Theres a sense of belonging from contributing to something ground breaking a place where great things happen.

We value difference and diversity and welcome and celebrate everyones contributions lived experience and expertise. Thats why we champion an inclusive and respectful workplace culture where everyone is supported to succeed.

Some 20000 staff work for Monash around the world. We have 95000 students four Australian campuses and campuses in Malaysia and Indonesia. We also have a major presence in India and China and a significant centre and research foundation in Italy.

In our short history we have skyrocketed through global university rankings and established ourselves consistently among the worlds best tertiary institutions. We rank in the worlds top-50 universities in rankings including the QS World University Rankings 2026.

Learn more about Monash.

Today we have the momentum to create the future we need for generations to come. Accelerate your change here.

Monash supports flexible and hybrid working arrangements. We have a range of policies in place enabling staff to combine work and personal commitments. This includes supporting parents.

To Apply

Please submit your CV and a 1-2 page cover letter outlining your suitability for the role considering the Key Selection Criteria outlined in the Position Description. For instructions on how to apply please refer to How to apply for Monash Jobs.

Diversity is one of our greatest strengths at Monash. We encourage applications from Aboriginal and Torres Strait Islander people culturally and linguistically diverse people people with disabilities neurodivergent people and people of all genders sexualities and age groups.

We are committed to fostering an inclusive and accessible recruitment process at Monash. If you need any reasonable adjustments please contact us at in an email titled Reasonable Adjustments Request for a confidential discussion.

Your employment is contingent upon the satisfactory completion of all pre-employment and/or background checks required for the role as determined by the University.

Enquiries: Amy Gledden Executive Director Student Recruitment and Admissions

Position Description:Director Capability Operations and Performance

Applications Close:Wednesday 19 August 2026 11:55pm AEST

Supporting a diverse workforce