Customer Support Coordinator – Part time

About us

Endotherapeutics is a leading medical devices distributor representing several international manufacturers who provide cutting edge technology in a variety of specialty medical sectors. The company has had a strong reputation since 1999 for providing innovative and niche medical technologies that provided quality of life improving solutions to healthcare professionals. Endotherapeutics improves healthcare by distributing innovative patient-centric medical technologies accompanied by expert clinical support. Our team brings tenacity dynamism drive and determination to every company and brand that we represent. Proudly we are a certified Great Place To Work!

Be part of our team

At Endotherapeutics we focus on attracting retaining and developing people who share our passion and commitment to improve quality of life. Our culture focuses on empowerment continuous improvement and developing leadership capability. We embrace diversity and inclusion and support a culture where individuals of all backgrounds and abilities feel included and confident in bringing their whole selves to work. Our workplace is fun dynamic and supportive.

The role

As a Customer Support Coordinator you will provide high-quality support to our Sales and Technical Services teams as well as Endotherapeutics customers hospitals healthcare networks and online consumers. You will play a key role in coordinating customer enquiries service requirements orders invoicing and operational support for our field teams and technical services workshop.

This is a part-time office-based opportunity located at our Macquarie Park office with working days as follows: Wednesday Thursday and Friday.

Key responsibilities

• Provide timely customer service support and resolve customer queries in collaboration with Sales and Product teams.
• Manage sales and technical service orders including purchase orders backorders pricing and order processing within ERP/CRM systems.
• Coordinate end-to-end case bookings loan sets dispatch returns and inventory processes.
• Process quotes sales orders proformas invoices credit notes and online ecommerce orders accurately.
• Maintain accurate customer records and ensure CRM/SAP processes are followed.
• Liaise with couriers hospitals and internal teams to manage deliveries returns and consignment stock.
• Conduct inventory reconciliations stock investigations and assist with warehouse activities when required.

About you

• Minimum 3 years experience in Customer Support with a strong focus on customer excellence.
• Highly organised detail-oriented and able to manage competing priorities effectively.
• Strong problem-solving skills with excellent communication and stakeholder relationship abilities.
• Customer-focused approach with a professional responsive and solutions-driven mindset.
• Ability to work collaboratively within a team while managing responsibilities independently.
• Experience using ERP and CRM systems for sales order and inventory management.
• Professional presentation and strong written and verbal communication skills.

If this sounds like you click apply now! For more information contact

We are an Equal Employment Opportunity Employer and value diversity. If there are any reasonable adjustments that we can make to assist your application just let us know.

For more insights into our culture mission and values take a look at our careers video: