Customer Success Manager

What youll be doing

• Manage a portfolio of 300 automotive dealer customers building trusted relationships through a digital-first engagement model.
• Become the primary point of contact for your customers providing proactive support strategic advice and tailored solutions that help them achieve their business goals.
• Use customer insights platform data and performance reporting to identify opportunities to improve product adoption engagement and retention.
• Champion product best practice by educating customers on new features capabilities and ways to maximise the value of their subscription.
• Identify opportunities to grow customer value through subscription optimisation and additional products and services.
• Collaborate with Advertising Specialists Account Executives and Onboarding teams to deliver a seamless customer experience across every stage of the customer lifecycle.
• Manage your portfolio with a proactive organised approach while consistently delivering outstanding customer outcomes.

Qualifications :

What were looking for

• Experience in Customer Success Account Management or Client Services within a SaaS technology or digital business.
• A passion for building strong customer relationships and helping customers achieve their business goals.
• Confidence using data and insights to identify opportunities and communicate value.
• Excellent communication and stakeholder management skills with the ability to influence and engage customers remotely.
• Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.
• A proactive commercially minded approach with a focus on customer retention growth and continuous improvement.

We know not everyone will meet every requirement and thats okay. If youre excited about the role and believe you can make a difference wed love to hear from you.

Additional Information :

A few other things we want you to know...

• As an equal opportunity employer carsales welcomes applications from individuals of all backgrounds identities abilities and life experiences. We are committed to fostering a diverse and inclusive workplace where everyone feels valued and supported.
• If you have a disability or require adjustments to participate fully in the recruitment process please let us know - were here to support you.
• We understand the importance of work-life balance and offer flexible working arrangements including part-time options. If youd like to explore this just ask during the process.
• Were also a proud Circle Back Initiative employer which means we commit to responding to every applicant.
• Successful candidates joining the carsales team will need to complete a National Police Record check and must have full-time Australian working rights.

So come and join our team - because every role is a big role in our plans to go big.

Remote Work :

No

Employment Type :

Contract