Customer Experience Specialist

Kinetic

Job Location:

Launceston - Australia

Monthly Salary: Not Disclosed

Posted on: 4 days ago

Vacancies: 1 Vacancy

Job Summary

Full-Time Mon-Fri- Launceston

Are you someone who genuinely enjoys helping people and thrives in a fast-paced environment

In this role youll be the voice of our business supporting customers resolving enquiries and turning challenges into positive experiences. If youre confident on the phone naturally empathetic and enjoy problem-solving this could be the perfect fit.

What Youll Be Doing

Be the first point of contact for customer enquiries across phone email and digital channels
Handle a mix of inbound and outbound interactions with confidence and professionalism
Resolve complaints with empathy ownership and a solutions-focused mindset
Work closely with operations and depot teams to get the best outcomes for customers
Spot trends and contribute ideas to improve the overall customer experience

What Were Looking For

A friendly confident communicator who enjoys speaking with customers
Someone who stays calm under pressure and handles challenging conversations well
Strong attention to detail and ability to juggle competing priorities
A proactive team player who takes ownership and gets things done
Previous customer service or contact centre experience (highly regarded)

The Details

Location: Launceston
Shifts: Monday-Friday 9-5 38 hours
Job Status: Full time

Required Experience:

Full-Time Mon-Fri- LauncestonAre you someone who genuinely enjoys helping people and thrives in a fast-paced environmentIn this role youll be the voice of our business supporting customers resolving enquiries and turning challenges into positive experiences. If youre confident on the phone naturally...