Concierge Officer
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Job Summary
About the role
Ability Action Australia is growing and were looking for a proactive people-focused individual to join our Concierge Team.
Youll take ownership of referrals helping participants move forward with confidence and connect with the right support sooner.
This is an office-based role in Bruce where being responsive organised and outcome-focused makes a real impact.
What youll be doing
Youll be the first point of contact for participants guiding them from referral through to booking and ensuring they have continued support.
Key parts of the role include:
- Reaching out early via phone SMS and email
- Guiding conversations toward an appointment in a supportive way
- Following up to gather information and keep momentum
- Managing referrals updates and bookings in systems
- Coordinating with clinicians to prioritise appointments
Whats in it for you
- Meaningful work where you can see the impact of what you do every day
- Career growth across Ability Action Australia and the wider MedHealth group
- Ongoing training and development to build your skills and confidence
- Great benefits including referral bonuses and corporate discounts (health insurance gym memberships)
- Options for salary packaging novated leasing and additional leave purchase
Qualifications :
What youll bring
- Confidence speaking with people and guiding conversations with empathy
- A proactive mindset you take initiative and follow things through
- Comfortable working toward KPIs or activity targets
- Strong communication and follow-up skills
- Attention to detail when managing information and systems
Additional Information :
If this sounds like you hit the apply button now!
You are welcome here.
Our fast-growing team of more than 4000 people around Australia represent a huge array of life experiences skills and ways of thinking. We value all these differences.
We are an Equal Opportunity Employer proudly welcoming people with disability including mental health conditions people from diverse cultural and linguistic backgrounds people from the LGBTQIA community veterans carers and Indigenous Australians to our team.
We are happy to adjust our recruitment process to support accessibility needs.
Remote Work :
No
Employment Type :
Full-time
About Company
IPAR is a national occupational rehabilitation provider supporting thousands of people who may be living with an illness, disability, or injury. Whether it is through workplace rehabilitation, counselling, injury prevention or finding new employment, our care is tailored to each and e ... View more
