Collections Officer Hybrid

Were looking for a Collections Officer to join our supportive finance team. This is a great opportunity for someone who enjoys building strong customer relationships takes ownership of their portfolio and thrives in a fast-paced results-driven environment.

• Own the collections cycle proactively manage aged debtors through daily phone and email follow-up to drive timely payments and reduce DSO.
• Banking & reconciliations process daily banking receipting and account reconciliations ensuring accurate allocation of customer payments.
• Relationship Management: Build strong customer relationships while confidently resolving complex billing disputes balancing positive customer outcomes with timely collection of outstanding balances.
• Reporting & insights prepare weekly arrears aged debt collections and bad debt reporting highlighting trends risks and areas requiring action.
• Lead debtor reviews facilitate weekly debtor meetings providing clear updates on key accounts collection activity and outstanding actions.
• Collection strategies implement and continuously improve collection strategies to strengthen payment performance and cash flow.
• Data integrity maintain accurate and up-to-date customer records across core systems.

Youre an experienced collections professional who combines strong commercial acumen with a customer-focused approach. Youre confident managing challenging conversations enjoy solving problems and take ownership of delivering results.

Qualifications & Experience

• 34 years experience in collections credit control accounts receivable or a related role.
• Bachelors degree or Diploma in Finance Accounting Business or a related discipline is preferred.
• Strong knowledge of credit management collections practices and the receivables cycle.
• Demonstrated experience reducing DSO improving cash flow and managing aged debt.
• Proven experience preparing DSO aged debt and collection performance reporting for senior management and Board packs.

Skills & Attributes

• Strong analytical skills with the ability to interpret ageing reports assess credit risk and prioritise collection activity.
• Confident persuasive and empathetic communicator who can navigate difficult conversations while maintaining positive customer relationships.
• Investigative and solutions-focused mindset with strong attention to detail.
• Comfortable working with ERP and CRM systems with strong Excel skills.
• Highly organised and able to manage multiple customer accounts priorities and deadlines.
• Persistent and results-driven with sound judgement and a professional approach to account management.
• High level of accuracy when maintaining customer records documenting collection activity and identifying discrepancies.
• Demonstrates integrity and discretion when handling confidential customer and financial information.