Cloud Native Customer Engineer

Were in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here you lead with innovative thinking grow along with us and join the smartest team in the industry.

This type of workwork that changes the worldis what the tech industry was founded on. So if youre ready to seize the endless opportunities and leave your mark come join us.

Everpure is scaling its Cloud Native / Portworx (PX) service business across APJ and we are looking for an experienced Cloud Native Customer Engineer to support delivery and ongoing operations for our growing base of Portworx customers in Australia and New Zealand.

Based in Sydney you will be the primary hands-on technical resource embedded with customers and delivery teams for Portworx Enterprise PX-Backup PX-DR and modern virtualization (KubeVirt) engagements supporting everything from design workshops and deployment through day-2 operations and break/fix support. You will work closely with Delivery Architects Solution Architects Project Managers and Everpures Certified Delivery Partner (CDP) ecosystem to ensure customers get maximum value from their Portworx investment.

This is a proactive customer-facing problem-solving role for someone who is comfortable working directly in customer production Kubernetes environments mastering containerization and DevOps practices and troubleshooting complex mission-critical infrastructure under pressure.

Cloud Native / Portworx is one of Everpures fastest-growing service lines in APJ underpinning our broader Enterprise Data Cloud and Cloud & App Modernization strategy. This role offers the opportunity to work hands-on with cutting-edge Kubernetes and cloud-native storage technology for enterprise customers across ANZ alongside a regional bench of Delivery Architects Solution Architects and a growing network of Certified Delivery Partners.

Design and Architecture Support

• Partner with Portworx Delivery/Solution Architects to support design and architecture workshops gathering customer technical requirements and documenting the as-is technical environment
• Identify key customer integration points with Kubernetes storage and backup solutions
• Assist in documenting design decisions including storage/backup workflows high availability and disaster recovery configurations scalability plans and networking/security considerations
• Understand prospects and customers technical needs related to their Cloud Native Kubernetes deployments and translate them into actionable implementation plans

Deployment and Operations

• Design install configure and maintain Kubernetes clusters and Portworx-based solutions using best practices Kubernetes manifests and Helm charts
• Deploy and operate Portworx solutions (Enterprise PX-Backup PX-DR) across customer Kubernetes environments (OpenShift Rancher VKS or other orchestrators) on-prem and in the cloud
• Ensure Portworx is correctly configured against underlying storage platforms (FlashArray FlashBlade or other equivalent storage layers) and optimized for performance scale and reliability
• Lead API/microservices solution deployment and day-2 operations including monitoring via Prometheus/Grafana/other Observability and alerting best practices
• Support CI/CD pipelines and Infrastructure-as-Code workflows (Jenkins GitOps Terraform Ansible Chef Puppet) relevant to Portworx delivery

Customer Support and Enablement

• Act as the initial point of contact for Portworx support case (break/fix) inquiries and Request for Enhancement (RFE) requests within the account/region
• Collaborate with Portworx Support and Product Engineering teams to provide an excellent customer experience and drive timely issue resolution
• Support customers through validation and testing of changes prior to production implementation remediating issues identified during testing
• Provide knowledge transfer and training sessions to customer teams to support ongoing Portworx operations
• Maintain clear ongoing communication with customer stakeholders and the Everpure delivery team on project status risks and outcomes

Delivery and Collaboration

• Work within Everpures Advanced Services delivery methodology supporting Delivery/Solution Architects and Project Managers through the full engagement lifecycle
• Collaborate with Certified Delivery Partners and customer/vendor teams (e.g. system integrators platform teams) as part of a coordinated delivery effort
• Contribute field experience back into repeatable procedures runbooks and templates to standardize delivery and improve quality across engagements

Experience

• 10 years of hands-on experience deploying and troubleshooting production Kubernetes environments; experience building and operating containerized solutions
• Proven experience with DevOps practices and a strong understanding of the cloud-native technology landscape
• Experience supporting enterprise customers directly including comfort working on customer sites/production environments and communicating technical progress clearly

Technical Skills

• In-depth experience deploying configuring and troubleshooting Kubernetes environments; proficiency with at least one of OpenShift Rancher Mirantis or other orchestrators
• Familiarity with other container orchestration platforms.
• Linux system administration experience (RHEL SLES Debian Ubuntu)
• Networking fundamentals (TCP/IP DNS load balancing)
• Software-defined storage concepts (NFS Block iSCSI) and understanding of open-source databases/modern data platforms supporting highly available business applications
• CI/CD experience (Jenkins GitOps Argo Airflow) and Configuration Management/Infrastructure-as-Code tooling (Terraform Chef Puppet or Ansible)
• Working knowledge of cloud IaaS environments such as AWS Azure and Google Cloud Platform
• Familiarity with backup disaster recovery and object storage management in cloud and on-prem environments
• Bachelors Degree in Computer Science Engineering Mathematics a related field or equivalent experience

Desirable Additional Skills and Certifications

• Certified Kubernetes Administrator (CKA) and/or CKAD qualification or equivalent hands-on experience
• Scripting skills (Bash Python Ruby)
• Virtualization technologies (KVM VMware) and version control systems (Git SVN)
• Monitoring and logging tooling (Prometheus Grafana ELK)
• Security fundamentals (SSL/TLS Kubernetes Secrets RBAC)
• Experience with the OpenStorage SDK (REST and gRPC interfaces)
• Experience with HA deployments for modern scale-out databases and data processing solutions (Cassandra PostgreSQL MySQL MongoDB Kafka Elasticsearch)
• Cloud or Portworx-related certifications (e.g. AWS Certified DevOps Engineer Pure Certified Portworx Enterprise Professional)

Soft Skills

• Attention to detail and strong troubleshooting discipline in complex high-pressure environments
• Comfortable consulting on customer sites related to complex solutions
• Strong clear communication skills with both technical and business stakeholders
• Adaptability and a proactive collaborative approach to problem-solving

Logistics

• Must be eligible to work in Australia; based in Sydney with willingness to travel to customer sites across ANZ as needed up to 30%
• Contract engagement with scope and duration aligned to Everpures Portworx APJ delivery roadmap

WHAT YOU CAN EXPECT FROM US:

• Innovation: We celebrate those who think critically like a challenge and aspire to be trailblazers.
• Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortunes Best Workplaces in Technology Fortunes Best Workplaces in the Bay Area and certified as a Great Place to Work!
• Team: We build each other up and set aside ego for the greater good.

And because we understand the value of bringing your full and best self to work we offer a variety of perks to manage a healthy balance including flexible time off wellness resources and company-sponsored team events. Check out for more information.

ACCOMMODATIONS AND ACCESSIBILITY:

Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this contact us at if youre invited to an interview.

OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM:

Were forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isnt just accepted but embraced. Thats why we are committed to fostering the growth and development of every person cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.

Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race religion color national origin sex (including pregnancy childbirth or related medical conditions) sexual orientation gender gender identity gender expression transgender status sexual stereotypes age status as a protected veteran status as an individual with a disability or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

Join us and bring your best.

Bring your bold.

Pure and simple.