Client Relations Manager
Job Location:
Summer Hill - Australia
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Role Title: Client Relations Manager
Employment Type: Permanent Full Time; 38 hours per week
Salary: Starting from $80000 per annum 12% Superannuation
Location: Head Office (Summer Hill) with Work from Home opportunities
Montessori Care supports people with disabilities and older Australians to live with greater independence.
We are looking for a Client Relations Manager to lead client engagement and service delivery across our team.
About the Role
As a Client Relations Manager you will manage the daily relationship between Montessori Care and our clients. That means owning onboarding service planning incident management and regular client reviews. You will supervise a team of over 100 support workers and act as the main point of contact for clients families and support networks.
What You Will Do
- Build and maintain relationships with clients families and support networks to drive quality service delivery
- Supervise and develop a team of support workers
- Lead service planning and delivery in line with NDIS and Aged Care standards
- Manage client onboarding case notes incident reporting and coordination documentation
- Review client files regularly to ensure safe consistent supports
- Represent Montessori Care in the community by attending events and connecting with healthcare providers
About You
- Background in disability aged care or community services
- Proven ability to lead and develop a small team
- Confident using CRMs case management systems and digital tools
- NSW Drivers Licence & own vehicle is desirable
- NDIS Worker Check or willingness to obtain
- Strong communicator who manages multiple stakeholders without losing detail
How to Apply
For more information about the role or any queries please contact HR/Recruitment Manager Jess Yang via email at
Please note that only shortlisted candidates will be contacted.
Required Experience:
Manager
