Claims Consultant

Working in the Retail Claims team this role is accountable for the provision of personal and empathic service to clients and the proficient assessment of life claims in accordance with TALs claims philosophy claims procedures policy wording and within stated authority limits.

We are looking for a talented individual with the technical skills and knowledge who want to join in our mission of being by your side for life to positively impact Australians.

In this role you will  

• Independently manage a portfolio of claims end-to-end
• Active engagement of key stakeholders to deliver timely outcomes for customers
• Assess analyse calculate and finalize claims payments in a timely and accurate manner
• Provide exceptional customer service including management of claims communication and inquiries
• Liaise with internal and external stakeholders to ensure the timely and quality management of claims
• Participation in case conferences peer case discussions instructing third party service providers

About You 

To be successful in this role you will have

• Demonstrated experience in a similar position involving income protection life lump sum trauma critical illness injury TPD or death claims
• Retail Group or Direct claims case management experience - highly desired
• Ability to build rapport and empathy with customers during difficult times
• Passionate and driven with a natural willingness to continue to learn

Youre always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems. 

Qualifications :

• At least 1-2 years experience in Life Insurance claims management at a similar level with a focus on Retail Income Protection Claims
• Ability to build rapport and empathy with customers during difficult times and a commitment to delivering proactive high quality customer service.
• Advanced time management and prioritisation skills.
• Demonstrated analytical and problem-solving skills and attention to detail.
• Relevant tertiary qualifications in Business Commerce Health or Allied Health (desirable).
• Diploma or Cert IV in Life Insurance or equivalent (desirable).

Additional Information :

TAL is one of Australias leading life insurers committed to inclusion and supporting the career growth of our diverse workforce. Were proud to be: 

• An Inclusive Employer Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index 
• Diversity Champions Member of Diversity Council Australia Australian Disability Network Pride in Diversity and Champions of Change 
• Reconciliation Advocates Read our Innovate Reconciliation Action Plan.
• We welcome applications from people with diverse experiences perspectives and backgrounds including Aboriginal and Torres Strait Islander people caregivers individuals living with disabilities people from culturally diverse backgrounds and the LGBTIQ community. 
• Need adjustments during the recruitment process Let our team know by getting in touch with us  here to support you.

Yourealwaysaccountable for your actions. You never give up. You strive to find the best outcomes for customers and valueworking together to find the best solutions for problems. 

As part of the recruitment process there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History Bankruptcy Entitlement to Work Regulatory and Reference Checks. 

#LI-Hybrid 

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyones responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyones responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.

Remote Work :

No

Employment Type :

Full-time