Channel Sales Enablement Manager

Square helps small businesses do business operating more efficiently selling confidently and finding new opportunities. As our indirect sales channel scales across APAC we need someone to own enablement for Australia outright.

This is not a role that contributes to someone elses programme. You are the enablement function for the Australian & Japanese sales channel. Everything a seller in this market touches how theyre onboarded certified trained coached and measured is yours to build run and improve. Youll have global frameworks to draw on and a Learning Experience Designer to build with but the decisions about what Australia needs and the results that follow sit with you.

Youll also extend what you build into Japan working through our reseller and partner network. Japan is a different channel model and a different sales culture so this is about adapting and enabling through partners rather than running the market yourself.

This is a hands-on role. Youll be in the field and on the phone with Independent Contractors and Channel Sales Managers spotting performance gaps and coaching in the moment. You own the numbers not just the calendar.

We need a builder who thinks commercially someone who creates structure from scratch uses data to find where the biggest gains are and gets on with it without needing much direction.

Based in Australia (Sydney or Melbourne preferred) reporting into the Head of Sales Enablement with dotted line to Head of Sales APAC. Regular field travel within Australia and periodic travel to Japan.

• Own IC and Reseller onboarding & enablement strategy for the market: the programme the content the ramp path and the activation numbers that come out of it
• Lead the Regional Sales Manager (RSM) and Partner Manager Training & Certification programme every manager properly trained certified and kept current
• Own a structured training calendar tied to commercial priorities: onboarding product launches regulatory change and the capability gaps costing us revenue today
• Own the enablement content library (in collaboration with marketing) sales playbooks value selling framework competitive insights pricing and positioning guidance process documentation and make sure sellers actually use it
• Be the single point of accountability for enablement in this market the person Sales leadership comes to and the person who says no when something wont move the numbers
• Bring Japans requirements into what you build for Australia early so the second market isnt a retrofit

• Support RSMs in activating new ICs faster with reporting and tracking that spots performance issues early enough to act on them
• Use performance data to identify your lowest and highest performers and prioritise your coaching time where it will move the numbers most
• Coach Channel Sales Managers directly and run leadership programmes that improve their teams output not just their own
• Give managers practical tools to run team meetings workshops and 1:1s that translate into better team results not just better-run meetings

• Partner with Channel Sales Leadership to embed enablement into everyday workflows so it shows up in the numbers not just in a training log
• Track and report on the commercial impact of everything you own conversion activation ramp time retention and use that data to double down on whats working and cut what isnt
• Align readiness plans with Product and Marketing so sellers are fully productive from day one of a launch not weeks behind
• Feed what works in APAC back into the global enablement model and pull in whats working elsewhere rather than rebuilding it
• Be accountable for the connection between enablement and channel sales performance this role is measured on results not activity

• 5 years in sales enablement sales coaching sales training or similar ideally in a high-growth or channel-driven environment with a track record of moving performance metrics not just delivering training
• Experience owning enablement for a market or business unit not just running programmes inside someone elses youve set the priorities and carried the results
• Real field coaching experience youve actually developed salespeople directly and can point to the results it drove (conversion deal size ramp time retention)
• A builder mindset with a commercial edge youve created structure and programmes from scratch and you judge success by the numbers they produced
• Strong content design and facilitation skills with training youve built that sellers actually use and that shows up in performance data
• The ability to turn complex information into clear simple frameworks and messaging that sellers can apply immediately
• Strong stakeholder management especially across Sales Product and Marketing and the confidence to hold a position with senior leaders
• A genuinely analytical mindset youre comfortable in performance data spotting the gaps that matter and proving impact after the fact
• Comfort operating across cultures with the judgement to know when to standardise and when to build something market-specific

Business-level Japanese an advantage

• Willingness to travel regularly within Australia and periodically to Japan
• Nice to have: fintech payments or POS experience; familiarity with Australian SME sales cycles; experience with reseller distributor or independent channel models