Change and Communications Lead

What Youll Do

We have a great opportunity for an experienced Change & Communications Lead (Membership) to join our Project Management Office. This dual-focus role is responsible for change management across the Membership portfolio and for coordinating internal communications and engagement activities on behalf of the division. 

You will plan and deliver proportionate change management activities across relevant Membership initiatives helping ensure change is understood accepted and embedded. You will also play a key role in building the profile and engagement of MyNRMA Rewards lead Membership-wide internal communications and coordinate engagement activities. 

Working across Agile and traditional delivery environments you will partner with project teams business leaders Product Technology Marketing and Brand Strategy Legal and Compliance frontline operations and other impacted stakeholders to translate complex strategic technical and operational information into clear communications and practical change treatments. 

This full-time permanent position is a hybrid work opportunity where you will be required to work across our Sydney CBD and Sydney Olympic Park offices as well as work from home as required and agreed. 

What Youll Do

In this role you will: 

• Conduct stakeholder and change impact assessments to identify who is affected how and to what degree using the findings to scale and sequence the change response.
• Develop and deliver integrated change communication engagement and readiness plans aligned to project sprint release and go-live milestones.
• Maintain an integrated view of Membership change identifying dependencies change saturation sequencing considerations communication windows and adoption risks.
• Prepare impacted teams including Contact Centre and frontline teams through practical readiness treatments such as FAQs key messages leader briefing packs talking points learning module updates and knowledge content.
• Plan and facilitate stakeholder workshops showcases demonstrations briefings feedback sessions and readiness reviews.
• Conduct readiness checks identify risks and gaps agree mitigation actions monitor adoption and operational impacts and capture lessons through retrospectives and post-implementation reviews.
• Develop maintain and deliver an integrated Membership internal communications and engagement plan aligned to divisional priorities key initiatives and leadership messages.
• Plan and manage Membership Town Halls end to end and coordinate video presentations and communications on behalf of C-suite and senior leaders.
• Draft edit schedule and publish internal communications across agreed channels including Viva Engage email presentations leader packs videos and other internal platforms.
• Develop and deliver communications and engagement activities that uplift understanding of participation in and advocacy for the MyNRMA Rewards program.
• Design and manage engagement initiatives such as incentive programs competitions leaderboards and the MyNRMA Rewards app champion network.
• Measure communication reach engagement participation and effectiveness using insights and feedback to continuously improve future activity.

What Youll Bring

• Relevant qualification in communications business marketing or a related discipline (desirable not essential)
• A change management certification such as Prosci ADKAR or equivalent with demonstrated practical application
• 5 years experience across change management internal communications and employee engagement preferably within a complex customer-facing organisation.
• Proven experience following a structured methodology to manage change and adoption including preparing frontline teams for customer-facing change
• Experience delivering change and communications across multiple concurrent projects releases or initiatives using Agile and/or traditional delivery approaches
• Demonstrated experience planning and delivering internal communications for a business unit or enterprise audience across multiple channels
• Experience designing and managing employee engagement initiatives incentive programs competitions champion networks or similar participation activities
• Excellent written verbal and editorial skills with the ability to simplify complex information and tailor messages by audience purpose and channel
• Strong stakeholder management skills across C-suite and senior leaders project teams Product Technology Marketing and Brand Legal and Compliance and frontline teams
• Strong planning prioritisation and execution skills across multiple initiatives and compressed timelines with sound judgement in identifying and escalating risks
• A collaborative proactive and pragmatic approach with the confidence to work through ambiguity constructively challenge facilitate alignment and keep the customer and employee experience front of mind.

Whats in it for you

At the NRMA we arent just about discounts (although you do get these too). We offer benefits to help make work and life just right for you! 

• Progressive flexibility leave and well-being benefits to balance all of lifes priorities
• Travel discounts on SIXT car rental cruises and accommodation at our award-winning NRMA Holiday Parks and Resorts
• Complimentary myNRMA membership including free Roadside Assistance & discounts on fuel groceries movie tickets gift cards gym memberships attractions restaurants and much more
• Discounts on a range of NRMA personal insurance products including car home & travel
• Grow progress or relocate your career and move around the NRMA Group or different locations with us.

Know You Belong

Were for inclusion diversity and representing the members guests customers and communities we serve.  Thats why we welcome applications from First Nations people with disability those from diverse cultural backgrounds people of all genders members of the LGBTQI community and anyone else who wants to be a part of our team.

As part of our recruitment process successful applicants will be required to complete pre-employment checks. 

Join the NRMA and grow your career with us.  Apply now we cannot wait to hear from you or visit our careers site to find out more!

Remote Work :

No

Employment Type :

Full-time