Centre Development Manager

We have a career defining opportunity for a motivated practical and experienced Service Manager (Centre Development Manager) to lead our Rockingham Auto Service Centre.

What will you be doing

You strive to grow and develop the overall operational performance of the automotive centre in line with our Auto Services strategic addition you lead a small professional team of Service Advisors Team Leader (Workshop Foreman) and Detailer/Driver.

Responsibilities include:

• Ownership of the Centres key performance indicators including: revenue profitability quality assurance compliance management

• Management and monitoring of health safety and environment compliance

• Performance planning and management of staff in accordance with RAC policies and procedures

• Providing customer and member service excellence

• Optimisation and growth of the existing client base

• Review recommend and implement operational improvements to ensure efficient operations

• Inventory/stock/equipment management

• Escalation points for customer feedback

• Participation in retention recruitment and selection activities

Reporting to the Operations Manager this position is offered on a permanent full-time basis.

What are we looking for in you

You will utilise your previous auto industry experience combined with demonstrated coaching and consultative leadership style and will also maintain:

• A sound level of sales and business acumen

• Proven experience in growing an existing client base

• A high level of both written and verbal communication and relationship management skills

• Strong problem solving conflict resolution and decision-making skills

• Well-developed organisational and planning skills along with an ability to multi-task

• Experience coaching and developing staff and creating a highly engaged work culture

What can we offer you

• A competitive base salary plus Super and lucrative quarterly incentive structure

• A yearly travel allowance up to $5000.00

• Generous discounts on home contents and car insurance as well as member benefits and free roadside assistance

• In-house Health and Wellness programs and Platinum WorkSafe Certification

• Ongoing development opportunities

• An active social club