Business Relationship Manager

Business Relationship Manager Mission Software Solutions Canberra On-site

About Leidos Australia

At Leidos Australia our work goes beyond a job title. We design build operate and support the systems services and capabilities that help protect and advance the Australian way of life.

Backed by a global organisation of more than 40000 people our Australian team of around 2000 has partnered with government defence and national security customers for more than 30 years. We deliver mission-critical solutions where reliability trust and purpose matter.

Leidos is a destination for people who want their work to have purpose their contribution to be recognised and their career to grow without needing to fit a single mould. Meaningful work is supported by benefits flexibility and career pathways that help you grow while balancing life outside work. This includes:

• Flex Your Way Tailor work to your life with options including Life Days (up to 12 extra days off per year) part-time arrangements job sharing and compressed hours.

• Wellbeing That Matters Free access to Headspace and MeQuilibrium plus dedicated wellness spaces to support your mental physical and emotional wellbeing.

• Learn Without Limits Access over 120000 on-demand courses alongside technical project management leadership and professional development opportunities.

• Work That Makes an Impact Contribute to nationally significant projects that matter solve complex challenges and accelerate your career through unique growth opportunities.

• Build Your Future Whether youre deepening technical expertise or preparing for leadership well invest in your development every step of the way.

• And Much More These are just a few of the ways we invest in our people and help them thrive.

About the Team

Youll join a team where people work with integrity inclusion innovation agility collaboration and practice that means sharing ownership solving complex problems together and staying connected to the customer context the purpose behind the work and how each role contributes to meaningful outcomes.

The Mission Software Solutions business delivers customized and off-the-shelf software solutions to Defence Intelligence and other Government sectors. The business also builds capabilities that can be used for a wide range of applications in both traditional and non-traditional environments; providing leadership in the advancement of technological modernisation of complex enterprises within Government.

The Opportunity

The Business Relationship Manager (BRM) is a pivotal forwardfacing role within the AGO GEO SPACES programfunctioning as the strategic bridge between a large highly technical GEOINT delivery team and senior AGO customers. Part Business Analyst part Customer Advocate part Change Partner the BRM ensures that GEO SPACES capability services and sustainment outcomes are fully aligned to customer priorities user needs and organisational readiness.

This role sits as part of the core GEOSPACES leadership team driving program maturity organisational change management (OCM) strategic engagement and continuous improvement to enable successful transformation across AGO and Defence.

The BRM is expected to spend meaningful time embedded with the customer environment building trusted relationships shaping demand anticipating needs and ensuring a positive holistic endtoend customer experience.

Key Responsibilities include:

• Act as the primary liaison between service delivery teams and business divisions ensuring clear communication alignment and trusted stakeholder relationships.

• Provide strategic advice on contract delivery service expectations and business priorities to senior stakeholders including executives and service leaders.

• Support contract governance including interpretation variations reporting and governance committee secretariat functions.

• Monitor service performance manage escalations and ensure issues are addressed through established governance and relationship frameworks.

• Partner with Service Delivery Managers to align services with business needs and drive continuous improvement initiatives.

• Build strong strategic partnerships with business leaders by understanding objectives monitoring customer satisfaction and informing future service and business strategies.

About You

• Demonstrated experience in relationship management contract governance or ICT service delivery roles.

• Experience supporting or leading Organisational Change Management initiatives in complex environments.

• Strong understanding of ICT service environments service management frameworks (e.g. ITIL) and performance reporting.

• Excellent communication negotiation and stakeholder engagement skills with the ability to manage complex stakeholder groups.

• Experience working with large-scale or mission-critical systems including Geospatial Intelligence platforms.

• Proven ability to operate within government or Defence programs navigating governance structures escalation pathways and competing priorities.

This role requires the successful applicant to be an Australian citizen and hold or be eligible to obtain TSPV security clearance with the ability to be successful for a DISA.

If this role interests you we encourage you to apply. We value different experiences and are interested in the capability and potential you could bring.

What to Expect When You Apply

Our hiring process is designed to be straightforward respectful and easy to navigate. If your skills experience and qualifications look aligned with the role our Talent Acquisition team will contact you to discuss the next stage. You can expect:

• An initial conversation with our Talent Acquisition team

• An interview with the hiring manager or interview panel

• Any role-specific assessment technical discussion or customer step required for the position

Well let you know what to expect before each stage including who youll meet and how to prepare. If you need any adjustments or support during the process please let us know.

Ready to explore whats possible

If this sounds like a role where you can make an impact and continue to grow wed like to hear from you. Please apply via the Apply Now button with your resume. If you have any questions about the role or recruitment process please contact Michael Pua Talent Acquisition.

If youre looking for comfort keep scrolling. At Leidos we outthink outbuild and outpace the status quo because the mission demands it. Were not hiring followers. Were recruiting the ones who disrupt provoke and refuse to fail. Step 10 is ancient history. Were already at step 30 and moving faster than anyone else dares.

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.