Associate Systems Engineer Field Support

About the Role

As an Associate Systems Engineer / Field Support (Fixed-term Contract until 9 July 2027) youll provide hands-on technical support at customer sites focusing on maintenance and troubleshooting to keep systems running smoothly. Youll work closely with customers to resolve hardware software systems and device issues ensuring business continuity.

We are open to candidates who are keen to take the next step in their career. We are happy to provide training and support to help you get up to speed. Were looking for someone who is keen to get hands-on hardworking and a true team player. You will need to have experience with and be comfortable using ServiceNow as the ticketing system.

This is a 5-day onsite role. You will work as part of a team but may also be required to work independently at customer sites. Travel is required approximately four times interstate to Adelaide or as business requirements dictate.

Day-to-Day Duties:

• Managing incidents using the Service Management tool and providing technical advice and support.
• Providing experienced support to VIP end users and delivering a high level of personalised customer service.
• Monitoring service requests including account maintenance software installations and desktop services.
• Reviewing and updating work instructions documenting new incident fixes and proactively identifying incident trends.
• Acting as the first point of contact for the Service Desk and collaborating with teams to identify process efficiencies and periods of increased demand.
• Providing support to the Service Desk when required by assisting with Incident Management and Request Fulfilment activities as well as handling inbound phone calls.

What Youll Bring to the Table:

• Active NV1 security clearance is required.
• Demonstrated experience providing IT support desktop support or field services.
• Sound knowledge of technologies including ServiceNow Microsoft 365 network printing MDM and Autopilot.
• A strong customer service focus with excellent communication and interpersonal skills.
• Ability to work onsite 5 days per week and travel interstate as required.

About Kinetic IT

Kinetic IT is a leading Australian IT services provider specialising in Intelligent Workplace Cloud Cyber Security Digital Infrastructure and IT Service Management. We are unlocking the potential of technology to enrich lives of Australian communities.

For more than 25 years weve partnered with some of Australias most important organisations helping them deliver essential services relied upon by our communities including government critical infrastructure education law enforcement defence emergency services utilities and transport.

Be You Create the Future

At Kinetic IT were driven by a shared passion for technology customer success and community impact.

With over 1500 talented people working across Australia we deliver world-class capabilities with a local touch helping shape the future of tech here and beyond.

We value individuality and foster an inclusive culture where youre safe to be your best real self. We tackle challenges together celebrate success together and make sure everyone feels valued supported and proud of the work they do.

As an equal opportunity employer we welcome people of all abilities backgrounds cultures and genders. Were proud to be an Indigenous and Veteran-friendly employer.

The Kinetic IT Difference

• Growth-focused culture Formal training mentoring vendor exam support communities of practice and regular development reviews.
• Advance your career Access new roles via our internal Opportunity Marketplace careers hub.
• Flex your work Hybrid options flexible hours mobility and part-time roles (customer needs permitting).
• Celebrate together Social events cultural celebrations end-of-year functions and more.
• Wellbeing matters Health and wellness resources tailored leave and support options and EAP access.
• Other Perks- Access to our employee discounts platform discounted gym membership and more.

How To Apply

Work with us as we bring technology to life. Apply today or send your CV direct to . QUOTE:WWREQ0034945

You can learn more about our culture and crew online at Experience:

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