Architecture & Strategy Analyst

Architecture& Strategy Analyst
Clerk Grade:7/8; $116981 - $129492 plus super
Employment Type: Ongoing Fulltime
Location: Parramatta Sydney - -office requirement 2-3 days a week as a minimum which could besubject to change based on applicable DCS workplace policies.

About Us

Departmentof Customer Service (DCS) transforms the way NSW Government agencies interactwith customers. We are passionate about putting the customer at the centre ofeverything we do and adopting new technologies to make Government work is a service provider and regulator focusing on delivering first-classcustomer service digital transformation and regulatory reform to createbetter outcomes for the people of NSW.

About the team

GovernmentShared Services (GSS) is a new division in DCS that is leading the way instreamlining processes and transactional shared services to allow our people tobetter focus on their customers and delivering their services.
Weare developing and delivering a roadmap to leverage technology streamlineprocesses replace legacy systems and deliver a consistent experience to morethan 100 agencies across 8 NSW Government Departments.

What you will do

The Architecture & Strategy Analyst Supports the ICT EnterpriseArchitecture and Strategy team by reviewing analysing and maintainingenterprise strategies architecture repositories and supporting functions toenable strategic direction activity prioritisation and performanceachievement.

Key responsibilities

Support the strategy development process through comprehensive research andanalysis ensuring well-articulated strategy messages for both internal andexternal stakeholders.
Enhance technology investment alignment by analysing planned investments andstrategic roadmaps verifying consistency with Enterprise Architecture modelsand ensuring accurate linkage with the Technical Debt Register.
Strengthen architectural coherence by reviewing Client Agency technology plansand submissions for adherence to Enterprise Architecture principles andstandards maintaining up-to-date architecture repositories that reflectstrategic alignment.
Ensure governance integrity by administeringand supporting Enterprise Architecture Governance processes enforcingcompliance with established standards and thoroughly reviewing submissions forcompleteness and stakeholder engagement.
Optimise architecture accessibility by contributing to the development andmaintenance of architecture models ensuring centralised storage and seamlessaccess for relevant stakeholders.
Maintain operational efficiency through proactive work task reviewsallocation monitoring reporting and escalation mitigating risks to servicelevels and driving continuous improvement.
Foster collaborative partnerships by supporting Client Agency relationships andnetworks with effective communication negotiation and issue resolutionfacilitating optimal service delivery and stakeholder engagement.

The key challenges to be successful in this role

Navigating complexity of multiple stakeholders legacy systems and siloeddepartments.
Balancing current and new architectures and resources in the context ofcompeting business demands
Developing maintaining and managing relationships and communications with awide range of key stakeholders while driving a client service environment toensure best possible architectural outcomes.

Aboutyou

You arecurious about how technology can improve services and business outcomes andyou are motivated to build your understanding of enterprise architecturetechnology strategy and governance. You enjoy researching complex issuesanalysing information and translating your findings into clear practicaladvice.

You bring astructured and detail-oriented approach with an appreciation for whystandards assurance and governance are essential to responsible technologyinvestment and delivery. You communicate confidently with technical andnon-technical stakeholders build productive relationships and are comfortableworking across competing priorities in a changing environment.

Howto apply

If this role sounds like you click the applynow button and include a resume (max 5 pages) and cover letter (max 2 pages)outlining how your skills and experience match the role.

Why work for us

There are lots of reasons why a role with usis rewarding - working with us gives you:
The opportunity for meaningful work that matters to all of us in NSW
*We have a hybrid work model (in-office and from home) with opportunity for flexible or condensed hours with our offices always open to you balancing flexibility and connection
*Flexible leave so you can recharge and make time for what counts
*Much more than just a job you can build a career here
*Access to health and well-being programs including Fitness Passport

What we need from you

Anup-to-date CV (max 5 pages) and a cover letter (max 2 pages) outlining how yourknowledge skills and experience are aligned to the your cover letterplease share your motivation for applying for this position and your relevantskills.

Pleasenote that assessments will be conducted for this role. This involves submittingyour application for review an interview workplace assessment and referencechecks.

Atalent pool may be created from this recruitment action for future temporary orongoing vacancies in roles with similar capability requirements

Click Here to access the Role Description.

For enquiries relating to recruitment please contact Bryan Kreltszheim via

Visit the Capability Application Toolto prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: Thursday 8th October 2026 @11.59pm

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service digital transformation and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates including individuals with disability. If you require an adjustment during the recruitment process including alternate formats or have questions about the support available please contact Talent Operations onor .

For more information please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

Required Experience:

IC