Application Support Software Engineers

Role: Application Support Software Engineers
Location: Canberra ACT
Contract: 12 months contract extension
Security clearance: NV1 Security Clearance

Key duties and responsibilities
Job Specific role description:
Responsibilities will include but are not limited to:

• Provide systems administration monitoring and level 2 and level 3 technical support.
• System monitoring and reporting including ongoing process improvements to enhance operational availability and reliability.
• Investigate and resolve technical issues providing technical assistance to stakeholders as required.
• Escalation of problems and incidents with vendors ensuring problems are fully documented within the relevant reporting systems.
• Serve as technical resource for assigned projects and BAU activities to deliver technical solutions and outcomes including support of testing activities.
• Installation/deployment of software updates patches and fixes in line with procedures and processes including change management.
• Create and maintain system and operational documentation including the creation and maintenance of Knowledge Based Articles that can be followed by level 1 support officers.
• Adhere to established safety security and quality standards.

The Skills Framework for the Information Age (SFIA) has been used to inform the requirements.

Skills/Levels:

• Delivery and operation - Technology Management - Application Support (ASUP) - Level 5
• Delivery and operation - Technology Management - System Software (SYSP) - Level 4
• Delivery and operation - Service Management - Problem Management (PBMG) - Level 5

Technical skills

Minimum 5 years experience supporting Government IT Systems / Relevant Microsoft certifications.

Essential criteria

1. Strong technical skills and experience with application troubleshooting diagnosing testing and resolving customer issues.

1. Experience with scripting languages (PowerShell) and task automation.

1. Intermediate Transact SQL (T-SQL) skills and strong experience with SQL database products.

1. Experience working with software development teams and understanding of the Software Development Life Cycle.

1. Knowledge of ITIL Incident Problem Change and Release Management processes.

1. Strong problem-solving skill with the ability to resolve complex technical issues.

Desirable criteria

1. Windows server and Linux administration skills.

1. Release automation using Azure DevOps or similar tools.

1. Ability to effectively manage multiple concurrent activities while understanding and managing priorities dependencies and risk.

1. Strong communication (verbal and written) and interpersonal skills.