AI Process Transformation Senior Consultant

About Accenture

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YOU ARE

You own the full process transformation design cycle for your industry or function from assessing how market forces regulatory shifts and technology changes are reshaping the landscape through specifying the future-state process to defining how people will adopt new ways of working. Youre the domain authority on your team: clients and colleagues come to you because of what you know about how this industry or function actually works. You combine business expertise technical literacy and AI process to drive transfromation.

You are AX designing at the intersection of human agent and process as part of the transformation work. When you design a future-state process you naturally consider how AI agent experiences should be shaped to serve both the business outcome and the people working alongside those agents.

THE WORK

Embed AI into future state design for clients as well as in ways of working for your team using the appropriate AI tools and creating agents strategically to aid in deliverable creation.

• Lead future-state process specification AI integration design operating model changes and adoption planning for your assigned industry or functional area.

• Run client discovery workshops and stakeholder interviews; present and defend recommendations to senior client leadership; manage day-to-day client relationships and issue resolution.

• Drive benchmarking analysis and change-impact assessments grounded in deep knowledge of how your industry or function operates.

• Facilitate design thinking sessions and co-creation workshops with cross-functional client teams.

• Connect operating model to future-state processes to drive transformation approaches that are practical and credible.

• Build and maintain documented redesign methods and playbook contributions for your assigned functional process areas.

• Contribute to business development by qualifying opportunities and co-authoring proposals.

• Coach junior practitioners on process redesign methods domain-specific trend assessment and operating model design.

• Embed AX Design principles into process specifications defining how AI agent experiences should be shaped within each process step in your domain including agent autonomy levels escalation triggers and the quality of human-agent handoffs.

EDUCATION

• Bachelors Degree or equivalent

BASIC (REQUIRED) QUALIFICATION

• Minimum 5 years of experience in process excellence process redesign or management consulting

• Demonstrated ability to lead client discovery workshops and present recommendations to senior leadership

• Proven track record building benchmarking analyses and change-impact assessments

• Experience using AI-assisted tools for benchmarking analytics or workshop facilitation

• Minimum of 1 year experience designing future-state processes with AI to reinvent the way the work is done (e.g. operating model changes adoption approaches etc.)

• Minimum 1 year of integrating AI and automating business process design

• Minimum 1 year of deep expertise scoping and delivering project work in at least one industry domain (e.g. Banking/Capital Markets Insurance Software and Platforms Communications and Media High Tech Health Public Service Life Sciences Consumer Goods Retail and Travel Industrial Energy Utilities or Chemical and Natural Resources)

Minimum 1 year

• Applied knowledge of AI Design principles specifying AI agent experiences within process designs including autonomy levels escalation triggers and human-agent handoff quality

PREFERRED QUALIFICATION

• Understands AI strategy ecosystem choices and how AI can transform business processes

Benefits of working at Accenture:

18 weeks paid parental leave

Long & short-term career break opportunities

Structured career development program

Local and international career opportunities.

Certified as a Family Inclusive Workplace

Flexible Work Arrangements - centered around Accentures Truly Human ethos and our commitment to supporting the health and wellbeing of our people.

We are proud to be in the top 3 of last years Diversity & Inclusion Index!

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All our consulting professionals receive comprehensive training covering business acumen technical and professional skills development. Youll also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online in the classroom or in collaboration with teammates. The sheer variety of work we do and the experience it offers provide an unbeatable platform from which to build a career.

Accenture is a an EEO and Affirmative Action Employee of Females/Minorities/Veterans/Individuals with Disabilities.

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At Accenture we recognise that our people are multi-dimensional and we create a work environment where all people feel like they can bring their authentic selves to work every day.

Our unwavering commitment to inclusion and diversity unleashes innovation and creates a culture where everyone feels they have equal opportunity. Our range of progressive policies support flexibility in where when and how our people work to ensure that Accenture is an organisation where you can strive for more achieve great things and maintain the balance and wellbeing you need.

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Equal Employment Opportunity Statementfor Australia:

At Accenture our intention is to foster a culture and a workplace in which all of our people feel a sense of belonging and are respected and empowered to do their best work.

As part of our talent strategy we hire and develop people who have different backgrounds different perspectives and different lived experiences. These differences ensure that we have and attract the cognitive diversity to deliver a variety of perspectives observations and insights which are essential to drive the innovation needed to reinvent and we hold our leaders accountable for ensuring we have the most innovative and talented people in our industry.

We encourage applications from all people and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age disability status ethnicity gender gender identity or expression religion or sexual orientation and we do not tolerate discrimination. If you require adjustments to the recruitment process or have a preferred communication method please emailand cite the relevant Job Number or contact us on.

Learn how Accenture protects your personal data and know your rights in relation to your personal data. Read more about ourPrivacy Statement