AI Developer

Job description:

About the Role

We are looking for a Customer Service Representative (CSR) to provide professional and reliable support to customers across different industries. The ideal candidate has experience in customer service sales healthcare insurance administration or similar fields and is comfortable communicating with customers through phone email and chat.

Key Responsibilities

• Handle customer inquiries through phone email chat and other communication channels.
• Provide accurate information regarding products services accounts or customer concerns.
• Resolve customer issues professionally and escalate complex concerns when necessary.
• Assist with sales inquiries product/service recommendations and follow-ups.
• Process customer requests documentation appointments orders or account updates.
• Maintain accurate customer records and update information in CRM or internal systems.
• Follow company policies procedures and service standards.
• Coordinate with internal teams to ensure customer concerns are properly addressed.
• Handle sensitive customer information with professionalism and confidentiality.
• Meet established customer service productivity and quality targets.

Requirements

• At least 1 year of relevant customer service or client-facing experience preferred.
• Strong verbal and written English communication skills.
• Professional patient and customer-focused approach.
• Good problem-solving and decision-making skills.
• Ability to handle multiple tasks and work in a fast-paced environment.
• Comfortable using CRM systems Microsoft Office/Google Workspace and other business software.
• Good attention to detail and documentation skills.
• Able to work independently while being a strong team player.
• Willingness to learn new systems products and processes.

Nice to Have

• Experience supporting US Australian or international clients.
• Experience with CRM ticketing phone or healthcare/insurance platforms.
• Sales or upselling experience.
• Experience working remotely or with international teams.

What Were Looking For

Were looking for someone who is customer-focused adaptable reliable and professional with the ability to quickly learn new products systems and processes.

NA

Candidates with experience in any of the following are encouraged to apply:

• Customer Service / Call Center
• Sales / Business Development
• Healthcare / Medical Support
• Insurance / Claims / Policy Support
• Banking / Financial Services
• Administrative Support
• E-commerce / Retail
• Technical Support
• Travel and Hospitality