Accounts Receivable Specialist

Job Description

The purpose of this role is to manage the collection/credit escalation process including liaising with internal/external customers as the key point of contact to resolve disputes whilst maintaining a high level of customer centricity. Also provide support to the National Credit Manager with reporting projects and process improvement initiatives

Responsibilities

• Liaising with internal and external customers to resolve disputes and recover aged debt for Domain (3515) maintain an effective relationship with key stakeholders ensuring financial objectives of Domain are being met.
• Act as the first escalation point to resolve disputes from internal/external customers in a manner that protects the organisations financial interests and maintain positive customer relations.
• Gather and review account information and escalate unresolved disputes from internal/external customers to provide resolution recommendations to the manager.
• Minimize bad debt write off emanating from subscription and sundry debtor billing systems by having sound collections skills.
• Ensure the compliance of all credit policies and procedures are adhered to ensure protection of revenue.
• Coordinate tracking of customer payments originating from payment queries.
• Review accounts at referral stage of collection process to external Mercantile Agent.
• Liaise between customers and Mercantile Agent on dispute resolution and negotiation of payment arrangements to minimise overdue debt and avoid bad debt write-off
• Account monitoring through our Credit Reporting bureau to escalate any accounts flagged as high risk
• Prepare monthly reporting on account disputes bad debt write-offs and legal/collection performance
• Prepare month end debtors reporting and analytics on key metric performance trends including commentary
• Act as the subject matter expert (SME) for key system integration projects including involvement in all UAT and providing recommendations
• Identify and develop process improvements to maximise efficiencies improved customer experience (both internal and external) whilst mitigating risk
• Maintain all process documentation ensuring any changes are communicated to key stakeholders
• Any other duties requested by the National Credit Manager from time to time

About You

As the successful applicant you will possess 5 years experience in high performing AR teams. You will also possess:

• Significant experience in Collections (including legal) - 5 years
• Working knowledge of Mercantile Agents principles
• Demonstrated customer service skills
• Working knowledge of Australian business structures
• Effective problem solver and decision maker
• Key stakeholder management
• Reporting and analysis Zuora/Salesforce Knowledge (not necessary but desired)
• Tertiary qualification in Finance or a related business discipline
• Previous experience with a business process outsourcing

Whatsin it for you

Working at CoStar Group means youll enjoy a culture of collaboration and innovation that attractsthebest and brightest across a broad range of offer you generous compensation and performance-based incentives. As well as having an outstanding working environment other perks include extra days of annual leave leadership development programs LinkedIn Learning Perkbox discounts and much more!

Whats Next

Well give your application the thoughtful attentionit deserves and get back to you as soon as possible. If theres a match one of our recruitment consultants will reach outso keep your phone handy!Weregenuinely excited about the chance to work together and make a meaningful impact.

Equity Diversity and Inclusion at Domain

Domain is enthusiastically and unapologetically committed to fostering an equitable inclusive work culture which reflects our customers and communities. We are proactively looking for candidates from all lived experiences including people with disability and people of all ages ethnicities cultures (including Aboriginal and Torres Strait Islander Peoples) faiths sexual orientations and gender identities (including trans and non-binary people).

We are committed to providingan equitable recruitment process for people with disability. If you require adjustments during the process were here to support. If you wish to receive this job advertisement in an accessible format or have a confidential chat about workplace adjustments please contact our Equity Diversity and Inclusion team at or leave a message onand we will get back

CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing