Account Manager

Purpose of this role:

As the Account Manager you will play a crucial role in managing and nurturing client relationships while supporting the Senior Key Account Managers with day-to-day account management tasks. This is an exciting opportunity for someone who is eager to start or grow their career in account management develop strong communication skills and learn from a collaborative team.

Key responsibilities:

• Assist in managing a portfolio of existing client accounts ensuring high levels of client satisfaction.
• Serve and assist as a primary & secondary point of contact for assigned clients addressing inquiries and providing solutions in a timely manner.
• Support Key Account Managers in preparing reports presentations and account reviews.
• Own the internal processes for the accounts and support the key account manager.
• Collaborate with internal teams including presales engineering supply chain and project delivery to ensure client needs are met.
• Contribute to the strategic account plans of the set accounts supporting the KAM.
• Conduct account research and mapping of accounts.
• Support Key account manager with contract reviews and negotiations.
• Monitor client accounts to identify opportunities and help expand relationships.
• Assist in RFQs and negotiations as needed.
• Maintain accurate records of client interactions and update CRM systems.
• Help identify potential areas for process improvement in client management.
• Attend client meetings (virtually or in person) alongside Senior Key Account Managers.
• Support bid management teams with project kick offs tender review documentation and submission documents are to a high standard.

WHS Environment & Quality:

• Comply with all Work Health & Safety Environment and Quality obligations.
• Actively promote safety in the workplace

Employees reporting to Incumbent N/A

Main contacts within Company

• Pre-sales Engineering
• Supply Chain
• Legal
• Finance
• Service
• Sales

Specialist Knowledge:

2-5 years of experience in sales customer service or account management.

Practical Experience:

• High level of computer literacy skills.
• Ability to track opportunities and familiar with CRM tools

Education/Qualification:

• Bachelors degree in Business Marketing Communications or related field (preferred but not required).
• Must have the right to live and work permanently in Australia

Personal Attributes:

• High level of interpersonal communication and negotiation skills
• High level of business acumen
• High level of Time management skills and follow up.
• Ability to build relationships with clients quickly.
• Clear and fluent verbal communication skills.
• Entrepreneurial drive. Self-motivated passionate and driven by targets