Account Manager

Account Manager Shopify SaaS Hybrid / Remote Flexiblity

Melbourne $90-120k Super

Forget managing hundreds of accounts for a business going nowhere.

This is an opportunity to join one of Australias fastest-growing Shopify technology companies helping some of the countrys biggest ecommerce brands get even more from their online stores.

Our client has built a modern SaaS platform used by 600 Shopify merchants with customers including leading fashion beauty and lifestyle retailers. Growth has been exceptional with ARR increasing by more than 20% last month alone.

Now theyre looking for an Account Manager to own customer success drive account growth and become the trusted advisor for their merchant community.

What youll be doing:

Youll inherit an engaged customer base and become their primary point of contact.

Your role will include:

• Managing relationships across an established portfolio of merchants
• Identifying upsell opportunities as customers grow
• Reducing churn through proactive engagement
• Guiding new customers through onboarding
• Working closely with agency partners
• Helping customers maximise platform value
• Collaborating with Product Growth and Engineering to improve customer outcomes

This isnt a cold sales role.

Its about building relationships solving problems and helping customers succeed.

What were looking for

Ideally youll bring:

• 2 years in Account Management Customer Success or Client Services
• Experience within SaaS ecommerce technology or digital agencies
• Shopify knowledge (highly regarded)
• Outstanding communication skills
• A commercial mindset without being overly sales-focused
• Someone who genuinely enjoys helping customers succeed

Were far more interested in personality curiosity and attitude than someone who simply ticks every box.

Why youll love it

• Fully remote with flexible working
• Melbourne office available if you want it
• High-growth SaaS environment
• Work alongside experienced ecommerce and Shopify leaders
• Household-name customers
• Real career progression as the business scales internationally
• Small high-performing team where your work genuinely matters

If youre looking for a business where youll learn quickly have ownership from day one and help shape the next phase of growth wed love to chat.

James Farrey

Founder & Director

#SCR-james-farrey