SOL-1664 Technical Support Agents
Job Location:
Buenos Aires - Argentina
Monthly Salary:
Experience Required:
Posted:
Application Deadline:
Vacancies:
Job Summary
This is a remote position.
Technical Support Agents drive Zumas growth by providing clear and professional customer support to ensure clients remain satisfied and are able to achieve the product and business outcomes they are seeking.
Agents will interact with customers through multiple channels (phone ticketing systems live chat and screen-sharing tools) to identify and resolve technical support requests while continuously educating customers on how to effectively use the platform.
When necessary you will be expected to reproduce technical issues and escalate them to the Engineering team taking ownership of customer communication and managing expectations regarding resolution timelines.
The Technical Support Agent role represents an excellent opportunity for individuals who are passionate about learning clear communication problem-solving and technology.
- 34 years of experience in technical support resolving complex technical issues.
- Excellent written communication skills in English with strong overall language proficiency.
- Experience using support tools such as:
- JIRA
- Zendesk
- JIRA
- Experience using online collaboration tools such as:
- Slack
- Google Meet
- Slack
- Comfortable working with distributed teams across different time zones.
- Strong ability to learn quickly and adapt to constantly evolving technology environments.
- Experience supporting cloud-based web applications in environments such as:
- AWS
- GCP
- or other cloud platforms
- AWS
- Experience supporting platforms with third-party integrations connected to multiple data sources such as:
- External CRMs
- External databases not directly managed by the company
- External CRMs
- Experience supporting agentic AI applications machine learning systems or natural language processing (NLP) applications.
Required Skills:
Requisitos 3-4 años de experiencia en soporte técnico resolviendo problemas técnicos complejos. Excelentes habilidades de comunicación escrita en inglés y dominio sólido del idioma. Manejo de herramientas de soporte como: JIRA Zendesk Manejo de herramientas de colaboración online como: Slack Google Meet Comodidad trabajando en equipos distribuidos en diferentes zonas horarias. Capacidad de aprendizaje rápido y adaptación a entornos tecnológicos en constante evolución. Experiencia dando soporte a aplicaciones web cloud-based en: AWS GCP u otros entornos cloud Experiencia soportando plataformas con integraciones de terceros hacia diferentes fuentes de datos como: CRMs externos bases de datos externas no administradas directamente por la empresa Experiencia soportando aplicaciones de IA agentic machine learning o procesamiento de lenguaje natural (NLP).
Required Education:
System Engineer
