Junior IT Support Specialist

Ready to turn Have you tried turning it off and on again into a career Were looking for a Junior IT Support Specialist who loves solving problems keeping data clean and helping people get back to work.

This is a remote front-line IT role where youll tackle everyday support requests troubleshoot platform issues and help keep systems and facility data accurate. If youre organized tech-curious and comfortable juggling a few moving pieces youll fit right in.

About the Company: This is a full time role with a partner agency in the self-storage industry specializing in technology-driven storage solutions. The company enhances the rental experience through seamless digital tools and personalized customer service helping individuals and businesses with secure convenient storage options.

Location: LATAM - Fully Remote

Your Mission: Day to Day Responsibilities

• Own routine IT support requests from account setup and password resets to permissions and platform access.

• Troubleshoot common account and system issues and escalate more complex problems when needed.

• Perform recurring system and data audits to spot discrepancies and keep information accurate.

• Partner with facility managers to track down missing information and resolve data issues.

• Update systems and tracking documents with verified changes and audit findings.

• Follow established IT processes security policies and documentation standards.

Your Toolbox: Skills to be Successful

• Experience in customer service help desk or IT support is a plus.

• Comfortable learning new software and navigating multiple platforms.

• Detail-oriented reliable and able to manage several tasks without losing track of the small stuff.

• Clear and confident written and verbal communication skills.

• Comfortable working with facility managers vendors and internal teams.

• Basic Microsoft 365 skills are preferred.

• A problem-solving mindset and willingness to ask investigate and learn.
  

Your Perks: Whats in it for you

• Remote work with the flexibility of working from wherever you do your best work.

• A hands-on opportunity to build practical IT support troubleshooting and systems experience.

• Exposure to multiple platforms and real-world IT service operations.

• A role where accuracy initiative and problem-solving make a visible difference.

• A primarily MondayFriday schedule with occasional evenings or weekends as needed.

• Paid Leave & Benefits: 23 days annually (15 regular paid days 3 national holidays and 5 sick leave days if needed).

• USD compensation.

Why Adaptive Teams
At Adaptive Teams we dont just fill positions we create pathways to success. Whether youre a seasoned pro or just starting out were here to help you grow innovate and make an impact. If youre looking for exciting opportunities and a team thats as passionate as you are this is the place to be.

What to Expect from Our Application Process
Once you apply youll receive an email guiding you through the next steps including an assessment tailored to the role. Be sure to check your inbox (and your spam folder just in case) for further instructions.

We understand your time is valuable so we strive to keep the assessment process under 45 minutes whenever possible though some roles may require a slightly longer time investment.

Once selected youll have the chance to schedule your first interview with our team. We aim to make the process as smooth and transparent as possible so youll always know where you stand.