Junior Account Manager – Demand

About HyperGuest

HyperGuest builds the technology powering hotel and travel-partner connectivity for the international travel industry. Were growing fast and were hiring a Junior Account Manager to support our account management team as we expand.

The Role

As Junior Account Manager youll support the day-to-day relationship management of a portfolio of customer accounts working closely with a senior Account Manager. Youll be a point of contact for routine account needs and help keep operations running smoothly across departments. This is a good entry point into travel-tech account management with room to take on more account ownership as you build up experience.

• Support day-to-day account relationships for a portfolio of customers under guidance from a senior team member
• Monitor account performance (volume revenue contract values) and flag notable trends or issues to the team
• Maintain regular communication with accounts to support connectivity and identify potential opportunities
• Support the contracting process between travel partners and hotels and data accuracy
• Handle first-line customer service requests; escalate complex issues to senior Account Managers or other departments
• Keep CRM records accurate and up to date

Requirements:

• 1 year experience in travel travel-tech hotel online distribution or a related customer-facing role
• Some exposure to sales or account management concepts
• Organized proactive and eager to learn
• Comfortable working toward targets with support from the team
• Familiarity with Google Suite (Gmail Drive Docs Slides Slack)
• Basic MS Excel skills with willingness to build these up quickly
• Excellent English; other languages a plus
• Good communication skills and a team-player attitude
• Self-starter mindset
• Nice to have: exposure to CRM tools (Zoho Salesforce or similar); familiarity with reading system logs