وظائف Contact Center في الولايات المتحدة

Digital Contact Center Transformation Architect We are looking for a senior hands-on Digital Contact Center Transformation Architect to own the technical direction and outcomes of a modern digital contact center platform (the new MS Dynamics 365 Contact Center). This role is focused on driving...

Job Title: Business Consulting Program Manager Location: Dallas Texas (Hybrid) Type: Contract We are seeking an experienced Program Manager to lead the end-to-end implementation and transformation of an enterprise Contact Center platform using NICE or Genesys technologies. Required Qualifications...

Technical Support Engineer / Telecom Architect (VoIP Operations) Location: Jersey City NJ (Onsite / Hybrid) Employment Type: Longterm Contract (Mphasis) Client Environment: Large Banking / Financial Services Enterprise Role Summary Provides daytoday operational support and deep telecom expertise acr...

Requirements 5 or more years of experience in business systems analysis within the banking or financial services sector. Proficiency in Genesys Cloud CX platform including call flows bot flows and routing strategies. Experience with Genesys modules including Workforce Engage...

Engineering SME / (AWS DEVOPS CLOUD & Infrastructure) Location: Jersey City NJ (Onsite / Hybrid) Employment Type: Longterm Contract Client Environment: Large Banking / Financial Services Enterprise Role Summary We are looking for an Infrastructurefocused Engineering SME / Technical Lead to help d...

We are looking for an experienced Dynamics 365 Developer with deep expertise in Customer Service Workspace with Contact Center (CSW) and Customer Insights Journeys (CI) to design develop and implement scalable CRM solutions. This role requires hands-on experience in configuring and customizing C...

We are looking for an experienced Dynamics 365 Developer with deep expertise in Customer Service Workspace with Contact Center (CSW) and Customer Insights Journeys (CI) to design develop and implement scalable CRM solutions. This role requires hands-on experience in configuring and customizing C...

We are looking for an experienced Dynamics 365 Developer with deep expertise in Customer Service Workspace with Contact Center (CSW) and Customer Insights Journeys (CI) to design develop and implement scalable CRM solutions. This role requires hands-on experience in configuring and customizing C...

Minimum of 7 years experience overall. Very Strong experince in Selenium Testing 3 years of experience developing executing and analyzing automation tests. Hands on experience using Selenium Java JavaScript. Experience testing APIs and data integrations. Experience in Test Automation and execution....

Job Title: Voice AI Agent Developer Location: Plano TX Duration: 12 Months Contract Required Skills: 1-2 years experience working on Retail AI platform having implemented voice agents in production within a contact center environment. Should also have Agentic AI experience. Experien...

Solution Architect for Amazon Lex/Connect Location - Johnston RI Connect with Business people as well as technical team Job Summary: We are seeking an experienced Solution Architect with strong expertise in Amazon Lex and Amazon Connect to design develop and implement scalable cloud-based cont...

Job Title: Legal - Ombudsman Specialist Location: Washington DC 20004 Work Environment: Hybrid Schedule (3 days onsite / 2 days remote) Start/End Dates: 4/21/2026 - 4/20/2027 Experience: 5 years Job Description: Ombudsman Specialist The Ombudsman Specialist manages highly sensitive and potenti...

Genesys Cloud Engineer Any location below: Worthington OH Cincinnati OH Wilmington DE Need clearance for this role. Additional Details from the Intake: For this role Im specifically looking for someone with application development experience on Genesys Cloud particularly in building and maint...

Bayhealth Medical Center is Central and Southern Delaware s healthcare leader with hospitals in Dover and Milford as well as stand-alone Emergency Department in Smyrna and a hybrid Emergency Department and Urgent Care in Milton. We offer various practice settings throughout Kent and Sussex Countie...

Product Manager 3- Product Manager Servicing Dallas TX 75342 Job Summary: Own the digital servicing experience across the credit lifecycle marketplace. You will modernize platforms and journeys for payments self service collections retention payoff and hardship programs improving customer satis...

Lead Cloud Consultant Job Purpose: Responsible for providing functional support of Cloud applications and serve as the primary liaison between business and technical teams. Participate and lead with voice and contact center cloud foundational efforts application modernization and data center migrat...

Title: Member Services Representative Type: Full-Time Location: Falls Church VA Summary The Members Service Contract Center Representative will be responsible for providing exceptional customers service to current and prospective client members by handling inquiries and requests related to life i...

Systems Integration Inc. is currently looking to build a pipeline of candidates with some who are also bilingual (English & Spanish) for upcoming work. This remote Contact Center Representative (CSR) position will be in support of a government agency which is the Federal Emergency Management Agency...

Systems Integration Inc. is currently looking to build a pipeline of candidates with some that are bilingual (English & Spanish) for upcoming work. This remote Contact Center Representative (CSR) position will be in support of a government agency which is the Federal Emergency Management Agency (FEM...

The National Contact Center Leader manages teams of professionals and managers in support of contact center operations. The job guides the work of the function and/or assigned sites and is responsible for implementing standards and targets to ensure that contact center performance remains high acros...