Senior ServiceNow Developer

Successful candidates will be responsible for the configuration development support and continuous improvement of ServiceNow solutions in live production environments helping organizations optimize service delivery automate workflows improve operational efficiency and enhance user experiences.

• Design configure develop and maintain ServiceNow solutions across one or more functional areas including ITSM ITOM ITAM HRSD CSM and CMDB.
• Develop and enhance workflows business rules client scripts UI policies service catalog items forms and approval processes.
• Build and maintain automation using Flow Designer and other ServiceNow platform capabilities.
• Support incident problem change request asset case management and configuration management processes.
• Troubleshoot and resolve production defects system issues and performance concerns.
• Collaborate with business stakeholders service owners platform teams and integration teams to translate requirements into scalable solutions.
• Support release management activities including testing deployment validation and post-release support.
• Contribute to platform governance development standards reusable design patterns and best practices.
• Participate in continuous improvement initiatives focused on service delivery user experience automation data quality and operational excellence.
• Work effectively within Agile iterative or hybrid delivery environments.

• 3 years of hands-on ServiceNow development experience (senior opportunities available for candidates with 7 years of experience).
• Strong experience in one or more ServiceNow modules such as ITSM ITOM ITAM HRSD CSM or CMDB.
• Solid understanding of JavaScript Glide API Business Rules Client Scripts UI Policies and Flow Designer.
• Experience configuring workflows forms catalog items approvals notifications and service processes.
• Experience supporting production environments including defect resolution enhancements and operational support activities.
• Strong analytical and problem-solving skills with the ability to troubleshoot complex platform issues.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Excellent communication and stakeholder management skills.

• Experience with IntegrationHub REST/SOAP APIs and third-party system integrations.
• Exposure to Discovery Service Mapping MID Servers Asset Management CMDB or Data Reconciliation processes.
• Experience working in large-scale enterprise ServiceNow environments.
• Knowledge of Common Service Data Model (CSDM) and ServiceNow best practices.
• Experience with customer-facing portals workspaces or employee service delivery solutions.
• ServiceNow certifications such as CSA CAD CIS-ITSM CIS-HR CIS-CSM CIS-ITOM or related certifications.

You will have the opportunity to work on enterprise-scale ServiceNow programs contribute to innovative digital transformation initiatives and collaborate with global teams delivering best-in-class ServiceNow solutions across multiple business domains.