Customer Support Coordinator (Remote)

Customer Support Coordinator (Remote)

Location: Syria Fully Remote
Employment Type: Full-Time
Experience: 13 Years
Department: Customer Support
Language: Fluent English (Written & Spoken)

About Azurreo

Azurreo is a global technology and outsourcing company with more than 15 years of experience delivering telecommunications IT and managed services across more than 25 countries.

As part of our group youll also support SignalVerify our global telecom testing platform operating in over 144 countries helping mobile operators and technology companies validate their networks worldwide.

Our multicultural team works remotely across several countries delivering high-quality services while fostering collaboration innovation and continuous learning. We believe in empowering talented professionals investing in their growth and creating long-term career opportunities.

About the Role

We are looking for a Customer Support Coordinator to join our growing international Customer Support team.

In this role youll be the first point of contact for our international customers helping them resolve technical issues while delivering an outstanding customer experience. Youll troubleshoot common technical problems manage support tickets coordinate with internal technical teams and ensure every customer receives timely updates throughout the resolution process.

This position is ideal for someone who enjoys solving problems communicating with customers and working in a fast-paced technical environment. Youll gain exposure to international telecom and hosting technologies while working alongside experienced professionals in a supportive and collaborative team.

Key Responsibilities

• Respond to customer inquiries via email ticketing systems and other communication channels.
• Provide professional friendly and timely customer support.
• Troubleshoot Tier 1 technical issues related to hosting and network services.
• Assist customers with DNS SSL certificates FTP email configuration and other basic technical requests.
• Accurately document all customer interactions and technical findings within the ticketing and CRM systems.
• Escalate complex technical issues to senior engineers with clear documentation.
• Follow up with customers to ensure issues are resolved and expectations are met.
• Monitor open support tickets and ensure they are progressing according to internal service levels.
• Collaborate with technical teams to resolve customer issues efficiently.
• Contribute to internal knowledge base articles and documentation.
• Identify recurring customer issues and recommend improvements to support processes.
• Support continuous improvement initiatives within the Customer Support department.

What Were Looking For

Required Qualifications

• Bachelors degree in Information Technology Computer Science Telecommunications or a related field.

• 13 years of experience in Technical Support Customer Support Helpdesk or IT Support.

• Fluent English (written and spoken).

• Excellent communication and customer service skills.

• Strong troubleshooting and analytical thinking abilities.

• Good understanding of:

• DNS

• SSL Certificates

• FTP

• Basic networking concepts

• Experience using ticketing systems or CRM platforms.

• Excellent organizational and time-management skills.

• Ability to prioritize multiple tasks in a fast-paced environment.

• Comfortable working independently in a fully remote environment.

• Reliable internet connection and suitable remote working setup.

• Based in Syria.

Preferred Qualifications

• Previous experience supporting hosting cloud or telecommunications services.
• Familiarity with VoIP networking SD-WAN or telecom technologies.
• Experience using remote support tools.
• CCNA Network or similar technical certifications are a plus.
• Experience supporting international customers.
• Familiarity with AI tools such as ChatGPT to improve productivity.

What Success Looks Like

Within your first few months you will:

• Deliver excellent customer support while maintaining high customer satisfaction.
• Resolve Tier 1 technical issues efficiently and accurately.
• Maintain complete and well-documented support tickets.
• Communicate proactively with customers throughout the support process.
• Build strong collaboration with internal technical teams.
• Demonstrate ownership reliability and attention to detail.
• Become a trusted member of Azurreos international Customer Support team.

What We Offer

• Competitive salary.
• Fully remote work.
• Stable full-time employment.
• Structured onboarding and comprehensive training.
• Direct mentoring from experienced technical leaders.
• Exposure to international clients and global technology projects.
• Continuous learning and professional development opportunities.
• Career growth opportunities within Azurreo.
• Performance-based salary reviews and internal promotion opportunities.
• A friendly collaborative and multicultural work environment.

Why Join Azurreo

At Azurreo we believe great customer support starts with great people.

From your first day youll be part of an international team where your work directly impacts customers around the world. We invest in our employees by providing continuous learning opportunities hands-on experience with modern technologies and clear paths for career development.

If youre passionate about technology enjoy helping people and are looking for a long-term opportunity with a growing international company wed love to hear from you.

Join Our Team

If youre ready to grow your career in customer support work with international clients and become part of a collaborative global team wed love to hear from you.

Apply today and join Azurreo as we continue delivering world-class technology services across the globe.