Technical Account Manager

OPSWAT a global leader in IT OT and ICS critical infrastructure cybersecurity delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks secure their devices and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1700 organizations governments and institutions globally solidifying our role in protecting the worlds critical infrastructure and securing our way of life.

The Position

We areseekinga highly skilled and customer-focusedTechnical Account Manager (TAM)to join our growing cybersecurity this role you will act as a trusted technical advisor to our enterprise customers owning the post-sales relationship supporting deployments and ensuring successful integration and operation of our cybersecurity solutions.

You will bridge the gap between customer needs and our product capabilities working closely with our Sales Engineering Support Product and Customer Success teams.

What You Will Be Doing

• Serve as the primary technical point of contact for assigned enterprise clients.

• Lead and support the hands-on deployment configuration and optimization of cybersecurity solutions on client environments (cloud hybrid andon-premises).

• Conduct on-site visits to assess environments guide implementation and deliver technical workshops or training sessions.

• Proactively manage customer technical health monitorperformance troubleshoot issues and ensure ongoing operational excellence.

• Develop a deep understanding of customer infrastructure use cases and security posture to provide strategic guidance and best practices.

• Collaborate with internal engineering and product teams to relay customer feedback and advocate for feature requests or enhancements.

• Participate in incident response and post-mortem activities when escalations occur.

• Create andmaintaintechnical documentation runbooks and environment overviews.

What We Need From You

• 5 years of experience in a customer-facing technical role (e.g. TAM Sales Engineer Solutions Architect Security Consultant).

• Strong technical background incybersecuritytools and principles including areas like endpoint protection SIEM/SOAR firewalls identity & access management or cloud security.

• Hands-on experience with system integration scripting (Python PowerShell Bash) and working in Linux/Windows environments.

• Comfortable leading deployments and technical troubleshooting on customer sites.

• Knowledge of cloud platforms (AWS Azure GCP) and their security ecosystems.

• Hands-on experience with system integration scripting (Python PowerShell Bash) and working in Linux/Windows environments.

• Excellent communication skills able to translate complex technical concepts into clear actionable insights for both technical and non-technical stakeholders.

• Ability to manage multiple client accounts and prioritize competing demands.

• Strong documentation skills and a disciplined approach to knowledge sharing.

It Would Be Nice If You Had

• Industry certifications such as CISSP CISM CEH OSCP or vendor-specific certs (AWS Security Specialty Microsoft SC-200 etc.).

• Experience with modernDevSecOpstools and CI/CD pipelines.

• Familiarity with data privacy and compliance frameworks (e.g. GDPR HIPAA NIST ISO 27001).

• Experience working in high-availability or mission-critical environments.