Senior Product Design Manager

Key Accountability Areas Key Activities

Product Design

Product & Design Strategy

• Define and drive the product design strategy aligned with HungerStations product and business priorities.

• Translate complex customer and business problems into simple scalable experiences.

• Partner with Product and Engineering leadership to shape product strategy and roadmaps.

• Advocate for customer-centric decision-making across the organisation.

• Identify experience gaps and opportunities across the end-to-end customer journey.

Design Excellence & Consistency

• Own and continuously raise the quality bar across HungerStations digital experiences.

• Provide design direction and oversight across multiple product domains.

• Establish clear design principles patterns and standards that create a consistent HungerStation experience.

• Lead the evolution and adoption of HungerStations design system.

• Establish effective design reviews design QA and experience-quality processes.

• Ensure Design is involved early in discovery and strategic product decisions.

Customer Insight & Product Impact

• Ensure research customer feedback behavioural data usability testing and experimentation inform design decisions.

• Encourage teams to validate assumptions early and continuously improve experiences after launch.

• Partner with Product and Data to measure design impact through conversion engagement adoption retention customer satisfaction and usability.

• Ensure Design is accountable for measurable customer and business outcomes not just design output.

Cross-Functional Leadership

• Partner closely with Product Engineering Data Research Commercial Marketing and Operations.

• Facilitate alignment around customer problems priorities and solutions.

• Present design strategy and recommendations clearly to senior leadership.

• Manage conflicting priorities and influence stakeholders across multiple teams.

• Stay engaged through implementation to ensure the intended customer experience is delivered.

Team Leadership

• Lead coach and develop a high-performing team of Product Designers.

• Set clear expectations around ownership quality collaboration and customer impact.

• Develop designers product thinking craft business understanding and stakeholder-management capabilities.

• Support recruitment performance management career development and succession planning.

• Build a culture of ownership constructive feedback collaboration and continuous improvement.

Strategy & Planning

• Contribute to the development and execution of the Divisions ABCs and OKRs while ensuring alignment with other Functions heads.

• Make critical decisions that support the Divisions strategic and tactical direction.

• Establish the plans for the respective functions/teams and provide inputs that support the Divisions goals and objectives.

• Distribute tactical responsibilities effectively to potential leaders in the Division to improve the succession readiness of the organization over time.

• Measure and track relevant OKRs and metrics to ensure the achievement of goals and take corrective actions when necessary.

Governance and Resilience

• Follow all relevant policies procedures and processes for the daily work to be carried out in a controlled and consistent manner.

• Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness.

• Uphold a high-performance working environment and promote HSs values.

People Management

• Set performance objectives provide necessary support evaluate direct reports and provide regular feedback on performance.

• Participate in the identification and recruitment of key talents for the function.

• Provide clear direction prioritize tasks assign and delegate responsibility and monitor the workflow.

• Provide opportunities for team members to suggest participate in and contribute to improvement innovation and knowledge-sharing initiatives.

Budget Management

• Manage and own the budgeting cycle and provide input to the budgeting process.

• Ensure effective utilization of the functions budget and report accurately on progress and challenges.

• Investigate and propose implementing strategies that result in a positive financial impact for HS.

• Manage the reporting departments effectively within budget and report accurately on progress made and challenges encountered.

• Formulate strategies that result in a positive financial impact for HS and aim to mitigate financial and operational risks.

Disclaimer: This job description is not an exhaustive list of accountabilities and activities. Job incumbents may be required to perform additional job-related tasks and duties as assigned.

Qualifications :

Knowledge and Experience

• 8 -10 years of experience in Product UX or Interaction Design including experience leading and developing design teams.

• Proven experience designing complex digital products ideally within e-commerce marketplaces food delivery mobility fintech or similar consumer platforms.

• Strong expertise in user-centred design product discovery prototyping usability testing and design systems.

• Strong product thinking and ability to combine customer insights data experimentation and business context.

• Proficiency in Figma and modern product-design workflows.

• Strong portfolio demonstrating design leadership complex problem-solving and measurable product impact.

• Excellent communication stakeholder management and ability to influence senior leadership.

• Experience working closely with Product Engineering Data and business teams in fast-paced technology organizations.

Education and Certifications

• Bachelors degree in Product Design User Experience (UX) Design / Interaction Design or a relevant field is required.

• Masters degree in a relevant field is preferred.

Remote Work :

No

Employment Type :

Full-time