Professional Services Consultant

Are you passionate about technology and customer satisfaction Do you thrive in a collaborative environment where your contributions make a real impact

NetApp is looking for a Professional Services Engineer to join our this role you will develop and deliver technology solutions through consulting project activities manage project interactions with clients and monitor costs and schedules.

Your goal will be to create deep customer satisfaction and drive product adoption using these successes to identify growth opportunities and support the Sales team in upselling our portfolio. You will also participate in sales and proposal presentations and contribute to ongoing team account activities.

• Assist in completing post-sales hardware and software installations with moderate complexity.
• Coordinate with customers Sales teams and other Professional Services staff to perform daily tasks.
• Review and prepare for upcoming job task assignments.
• Provide detailed documentation on tasks performed.
• Follow appropriate escalation guidelines with supervision during customer engagements.
• Contribute to the development of project plans and timelines.
• Support the identification and resolution of technical issues.
• Participate in customer training sessions and workshops

• Minimum of 2 years of experience in a related field with a focus on IT or engineering.
• Strong interpersonal negotiation and organizational skills.
• Ability to work successfully with prospects customers and cross-functional teams to meet performance goals.
• Knowledge of IP Networks.
• Proficiency in English and Arabic (C1-C2 level).
• Demonstrated problem-solving abilities and a growth mindset.
• Commitment to customer-centric approaches and high performance.

• Bachelors or Masters degree (or equivalent experience) in IT Engineering or a related field. Other degrees will be considered.
• Must be a Saudi Arabia national.