Principal Workflow Architect Technology Workflows

The Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of this diverse team you will work with our customers to drive consumption adoption and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment.

What you get to do in this role:

ServiceNow is currently seeking a Principal Workflow Architect with a focus in more than one of product domains (primarily ITSM and ITOM but ITAM SPM are taken into consideration) to be responsible for the successful delivery of ServiceNows solutions and services in a client consulting environment.

The Principal Workflow Architect is a key member of the overall implementation project team and expected to deliver thought leadership with deep subject matter expertise related to ServiceNow product capabilities and complimentary technologies. You will:

• Participate in workshops with customers to assess current processes and establish future-state processes.
• Design and deliver ServiceNow solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices.
• Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes.
• Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution.
• Provide feedback to product development to improve the product based on experiences gained with customers.
• Maintain skills / certifications depending on the teams need
• Lead all technical aspects of project delivery and solution delivery
• Mentor field resources in implementation methodology configuration and best practices
• Customer facing role with some travel across the Middle East region

Qualifications :

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry. 
• 5 years of experience as part of a professional services organization; or equivalent education/experience
• Demonstrated ability to influence and consult (providing options with pros cons and risks) in a customer environment while providing thought leadership to customer sponsors/stakeholders in solving business process and/or providing architectural guidance
• IT domain expertise related to ServiceNow product
• Success driving complex issues through analysis and resolution
• Experience working collaboratively
• ServiceNow certifications in aligned area
• Experience with Web Technologies (e.g. JavaScript Web Services XML) and working in a SaaS environment.
• Excellent communication and presentation skills
• Excellent interpersonal skills customer-centric attitude and experience working with diverse team

Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including non-traditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time