Operations Manager

Operations Manager

At Amazon we pioneer.
We also treat every day just like its day one. And we never sit still while we do it.
Are you up for creating solutions and solving tomorrows problems today


Then we have the opportunity for you!
Were seeking an experienced Operations Manager to join our Customer Fulfillment team. Youll operate out of one of our dynamic Fulfillment Centers: these sit at the heart of Amazons worldclass rapidly growing business. Theyre where we manage our fastmoving inventory; theyre also where we developed our smart industryleading workflows.
As an Operations Manager youll deliver inspiring supportive leadership for the teams you manage. But at the same time you dont shy away from rolling up your sleeves and getting involved whenever necessary.
Youll be directly responsible for managing a team of Area Managers and their direct reports: meanwhile you will report to the Senior Operations Manager of your Fulfillment Center. The quality of your leadership is key to success in this role: youll motivate and inspire your teams to do their best work while planning schedules and activities that balance their needs with that of the business.
Another key aspect of your role will be to lead on numerous process improvement projects with the aim of streamlining all activities both for yourself and the team members you manage. The ideas innovation and leaps out of the status quo that you come up with could very well be rolled out across the Amazon network: this immense opportunity is yours for the taking.


Job Description
Your role will be pivotal in the overall management control organization and direction of either Outbound or Inbound operational areas of your Fulfillment Center. Your responsibilities will include amongst others:
Maintaining Health and Safety standards within your remit area while promoting an inspiring Health and Safety culture onsite
Become a subject matter expert on specific largerscale processes and activities within FCs such as 5S audits
In your inventory control and systems environment youll manage timely data collection updating operations metrics on an hourly basis
Therefore youll aim to achieve productivity targets reduce cost per unit eliminate errors and ensure an excellent customer experience
Work closely with other support teams (HR Finance Facilities Safety and Security IT) on staffing plans schedules and performance levels
Implement process change and contribute in crossfunctional Six Sigma initiatives within your site and the broader Amazon EU Operations network
You will be in an operational environment requiring working within shift pattern.




3 years of employee and performance management experience
Bachelors degree or equivalent or 2 years of Amazon (blue badge/FTE) experience
Work a flexible schedule/shift/work area including weekends nights and/or holidays

1 years of performance metrics process improvement or lean techniques experience

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