Operations Manager

Position Overview:

Do you love tech but have a passion for people too As a Project/Operations Manager you will be responsible for overseeing and coordinating various operational and project-related activities within our organization. This role requires excellent organizational and leadership skills as well as the ability to effectively communicate with team members and senior level stakeholders (both internal and external). The Project/Operations Manager will play a crucial role in ensuring the successful project management and execution of projects as well as the smooth operation of day-to-day activities.

Location: Riyadh Saudi Arabia

Reports to: Director of Operations Middle East

Travel Requirement: Regular travel to Dubai is expected.

What youll be working on:

• Systems implementation and configuration of the accesso systems from a business requirements driven perspective for ticketing access control and integrated visitor services.
• Provide consultancy to Clients on how to best use accesso technology to effectively manage business processes and procedures. This may span all departments including IT Sales Finance Marketing & Operations.
• Guide and actively participate in the implementation of the project through its various phases including requirements gathering design development implementation testing and production deployment.
• Coordinate project planning execution and delivery within specified timelines and budget constraints.
• Work with Director of Operations to manage and allocate resources effectively to ensure project goals are met.
• Conduct risk assessments and develop mitigation strategies to minimize project risks.
• Act as a liaison between internal teams clients and external vendors to facilitate communication and ensure alignment of objectives.
• Prepare and present regular progress reports and updates to stakeholders including senior management.
• Working with development and Quality Assurance teams to test and troubleshoot all accesso applications and integration touchpoints released by the development team and ensure that only quality software releases are provided to clients.
• Assist with system related documentation (release notes manuals statement of works).
• Post projects go live oversee and manage support related issues which will include hands on systems troubleshooting and client escalation management.
• Stay informed about industry trends technology advancements and regulatory changes affecting the ticketing industry and assess their impact on business operations and strategies.

Technologies you may work with:

• Hands on system administration experience in ticketing or FEC related platforms (e.g. VGS VIVA Galaxy Embed)
• Proficiency in project management tools and software (e.g. Microsoft Project).
• Based on the project status prepare well-articulated system implementation related documentation (interface design functional requirements matrix testing plans etc).

What you bring to the role:

Note: years of experience may not always be the best measure for your ability to succeed in this role. If the below bullet points feel like you please consider applying.

• Bachelors degree in business administration management Information Technology or a related field; Masters degree preferred.
• Minimum of 8 years of experience in IT operations management project management or a similar role ideally in the ticketing industry.
• Excellent written and verbal English is mandatory as regular interaction with senior stakeholders is expected.
• Proven track record of managing ticketing technology projects from initiation to completion with experience in defining project requirements developing project plans and managing project budgets and resources.
• Strong leadership and interpersonal skills with the ability to motivate and inspire team members while managing a team.
• Demonstrated ability to manage multiple projects simultaneously and prioritize tasks effectively.
• Solid understanding of budgeting financial analysis and resource allocation principles.
• Ability to work holidays nights and weekends as needed.

Bonus points if you have:

• Arabic speaker is a plus.
• Experience in the entertainment sports or events industry is a plus.
• PMP certification or equivalent project management certification is a plus.

*If you dont have all the qualifications listed dont worry! We understand everyones career path is unique and still encourage you to apply if you feel this role is aligned with your career trajectory.