Hostess

Main Duties:

• Maintain complete knowledge of:
  • Dining room layout table/seat/section numbers proper table setups room   capacity hours of operation price range and dress code
  • Restaurant reservation procedures
  • Daily house count arrivals departures VIPs
  • Scheduled in-house group activities locations and times
  • All department policies / service procedures
• Answer telephone within 3 rings using correct salutations and telephone etiquette.
• Take record and confirm restaurant reservations / cancellations in accordance with departmental standards.
• Communicate reservation or cancellation changes to management as they arise throughout the shift.
• Monitor the preparation of own assignments ensuring compliance to departmental standards.
• Ensure that all menus check folders are cleaned and in sufficient quantity.
• Ensure that the hostess stand is cleaned and organized.
• Review the Reservation book pre-assign designated tables and follow up on all special requests.
• Greet the guests at the entrance of the restaurant.
• Seat Guest accordingly to floor plan / being fair to each waiter.
• Show guests their table which has been designated to them
• Ensure that the guests are pleased with their table.
• Present the open menu to the guest.
• Ensure that the tables are set to the best service of the guest.
• Anticipate heavy business times and organize procedures to handle waiting lines.
• Anticipate guests needs respond to them promptly and acknowledge guest however busy and whatever time of the day.
• Maintain positive guest relations at all times.
• Be familiar with hotel services / activities to respond to guest inquiries accurately.
• Handle guest complaints following instant pacification procedures and insuring guest satisfaction.
• Monitor guests reactions and confer frequently with management to ensure guest satisfaction.
• Monitor and participate to ensure that all tables are cleared and reset according to the department procedures.
• Monitor and maintain cleanliness and working conditions of own section equipment and supplies.
• Assist restaurant staff with their job functions to ensure optimum service to guest: when requested.
• Promote a cooperative working climate maximizing productivity and quality.
• Do table visits systematically at each meal period to ensure guest satisfaction.
• Promote F&B Outlets to each customer in down time.
• Successful completion of the training process.
• To assist the Supervisor to ensure proper cashiering procedures are followed and accurately balanced.
• To assist in Menu printing.

Other Duties:                      

• To report for duty punctually wearing the correct uniform and name tag. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.
• To provide friendly courteous and professional service at all times.
• To maintain good working relationships with colleagues and all other departments.
• To read and understand the hotels Employee Handbook and to adhere to the hotels rules and regulations and in particular the policies and procedures relating to Fire Hygiene Health and Safety.
• To comply with local legislation as required.
• To respond to any changes in the department as dictated by the needs of the hotel.
• To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned including redeployment to alternative departments/areas if required to meet business demands and guest service needs.
• To attend training and meetings as and when required.

Qualifications :

Ability to focus attention on guest needs remaining calm and courteous at all times.
Strong interpersonal and problem solving abilities.
Ability to work well under pressure in a fast paced environment.
Ability to work cohesively and collaboratively as part of a team.

Additional Information :

Excellent communication skills.
Able to work autonomously and as part of a team.
Passion for food and beverage.
Excellent time management.
Strong organizational skills.

Remote Work :

No

Employment Type :

Full-time