Front Office - Executive

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

JLL supports the Whole You personally and professionally.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology to our clients. We are committed to hiring the best most talented people in our industry; and we support them through professional growth flexibility and personalized benefits to manage life in and outside of work. Whether youve got deep experience in commercial real estate skilled trades and technology or youre looking to apply your relevant experience to a new industry we empower you to shape a brighter way forward so you can thrive professionally and personally.

Job Description Front of House Work Dynamics- IFM

A highly self-motivated person with a passionate for customer service a team player with great attention to detail. The key focus for this role will be to create a single visual point of contact for Client employees and to act as the primary interface between the internal operations of Client and its clients. Providing services to the highest standards as well as representing Client values in appearance presentation and manners.

You will need to demonstrate a culture that promotes JLLs core values of Teamwork Excellence and Ethics and Clients principles to be a fiduciary to their clients passionate about performance and commitment to a better future.

Core Responsibilities

Welcome all visitors warmly and genuinely to Client whilst walking them through the process of guest registration keeping them updated about their host / meeting taking care of their needs during their visit to Client and wishing them a fond farewell.

Customer Service

• To ensure all visitors to the building both internal and external are correctly registered and issued a pass as per Client security standards and are given a prompt and efficient service and expectations are consistently exceeded.
• Track all visitors including vendors visiting employees and guests. Providing quality data as required using Resource Scheduler.
• To alert hosts to their visitors presence and keep visitors updated about their hosts arrival time; ensuring all visitors are collected by their hosts.
• To maintain an effective customer focus in all activities.

Meeting Room Support

• To process and manage conference room bookings and requirements. Ensuring all booking data is captured in Resource Scheduler within the prescribed timescales.
• To undertake daily checks of meeting rooms to ensure they are kept clean tidy and fully operational in terms of services and supplies; raising Corrigo Work Orders as required.
• To assist in the conference room set-ups as required including furniture changes and adjustments to moveable walls (where applicable).
• To order and deliver to meeting rooms any catering as required.
• To make and deliver refreshments to the meeting rooms as required.
• To support the Audio-Visual equipment for the meeting rooms and provide first-line resolution or escalate requirements as necessary.

Office Support

• Answering the phone in a professional manner consistent with Clients global standard.
• To liaise with the Client employees about all the services offered at reception.
• To ensure the reception desk waiting area and meeting rooms are maintained to highest standards of tidiness and cleanliness.
• Manage incoming and outgoing courier and other packages or mail as required.
• Managing and completing printing and binding requests.

Additional Core Requirements

• To work closely with the FM Technology and wider building services teams to provide the best possible service to all clients and employees.
• Procure and distribute pantry amenity supplies and stationery.
• To always wear the client approved uniform and name badge when on duty and in line with the required standards.

Additional responsibilities

• Where applicable manage parking and vehicle logs and records.

• Ensure you are up to date with any required changes to reception processes or office projects that may affect reception service delivery.
  • Ensure procedural standards manual (SOPs) are kept up to date and adhered to.
• To ensure all security doors remain closed and escalate any security equipment not working as designed.
• To take responsibility for contributing towards your own development with the guidance of your line manager and attending training courses as identified.
• To act as a positive ambassador for the business.
• To show commitment to company values in all aspects of your role.

Risk Management

• Be comfortable escalating early any concerns or support from your management team.
• Follow established escalation procedures and incident reporting procedures.

You also need to be:

• Self-motivated; confident & energetic.
• Flexible able to adapt to rapidly changing situations.
• Goal-oriented able to focus on meeting all performance targets.
• A strong communicator good presentation skills and possess strong verbal & written communication skills (English & local language required additional languages beneficial).

Critical Competencies for Success

• Firm First mind-setAble to cooperate and work well with others to meet targetssupport the team effectively as and when neededproven ability to commit to flawless execution while complying with firms procedures and standards. Excellent Client Focus & Relationship Management SkillsAble to interact with the general client staff & vendors with easeAbility to manage conflict and conflicting prioritiesDemonstrates ability to work with vendors to deliver efficient services Demonstrates proactive & professional approach to customer a customer-oriented attitude.

Work Experince

• Candidate should have relevant FOH/Customer Service/GRA experience of minimum 2- 3 Years. Hospitality Background will be preferrd.

If this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table!

About JLL

Were JLLa leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102000 individuals around the world who help real estate owners occupiers and investors achieve their business ambitions. As a global Fortune 500 company we also have an inherent responsibility to drive sustainability and corporate social responsibility. Thats why were committed to our purpose to shape the future of real estate for a better world. Were using the most advanced technology to create rewarding opportunities amazing spaces and sustainable real estate solutions for our clients our people and our communities.

Our core values of teamwork ethics and excellence are also fundamental to everything we do and were honoured to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed valued and empowered to achieve our full potential is important to who we are today and where were headed in the future. And we know that unique backgrounds experiences and perspectives help us think bigger spark innovation and succeed together.

Privacy Statement

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If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL) together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.