Digital Account Manager

Key Responsibilities

Client Servicing & Digital Account Management

Act as the primary point of contact for key digital clients ensuring clarity of scope timelines and deliverables.
Translate client business objectives into actionable digital roadmaps across web app UX and performance marketing.
Lead strategic discussions around digital transformation platform enhancements and growth opportunities.
Manage client expectations proactively address risks and maintain strong long-term partnerships.

Digital Strategy & Planning

Develop comprehensive digital strategies covering websites mobile applications UX optimization and performance marketing.
Align digital initiatives with measurable KPIs (traffic growth conversion rates engagement metrics ROI).
Identify opportunities for CRO (Conversion Rate Optimization) UX improvements automation and system enhancements.
Collaborate with media teams to ensure digital platforms are optimized for campaign performance.

Team Oversight & Project Leadership

Oversee and coordinate website developers application developers and UI/UX designers.
Manage sprint planning timelines deliverables and quality control across digital projects.
Ensure technical implementation aligns with client objectives UX best practices and performance benchmarks.
Review wireframes prototypes staging environments and final releases to maintain quality standards.
Facilitate cross-functional collaboration between development creative and media teams.

Performance Marketing & Campaign Oversight

Supervise Google Ads social media ad campaigns (Meta TikTok LinkedIn etc.) and digital performance initiatives.
Ensure correct tracking implementation (GA4 GTM Pixels Conversion APIs).
Evaluate campaign structures audience segmentation and budget allocations.
Monitor performance metrics and guide optimization strategies in collaboration with media specialists.

Analytics Reporting & Optimization

Analyze website/app performance metrics campaign performance and conversion funnels.
Translate analytics data into actionable business insights and strategic recommendations.
Build structured monthly and quarterly performance reports.
Identify performance gaps and propose scalable growth solutions.
Maintain dashboards for real-time performance visibility.

Innovation & Continuous Improvement

Monitor emerging digital trends AI tools UX advancements and MarTech solutions.
Recommend platform enhancements automation opportunities and digital efficiencies.
Drive innovation within digital processes and client solutions.

Qualifications :

Required Qualifications / Experience

47 years of experience in digital account management digital marketing or digital project management.
Proven experience managing cross-functional teams (developers UX/UI performance marketers).
Strong understanding of website architecture mobile applications CMS platforms and digital ecosystems.
Hands-on knowledge of analytics platforms (Google Analytics 4 Google Tag Manager Data Studio/Looker).
Solid understanding of paid media campaign structures across Google Ads and major social platforms.
Ability to interpret KPIs such as CPA ROAS CTR conversion rate LTV bounce rate etc.
Demonstrated experience handling multiple high-value accounts simultaneously.
Strong project management capabilities (Agile/Scrum knowledge is a plus).
Excellent presentation communication and stakeholder management skills.
Fluent in English (Arabic is a strong advantage).

Preferred Skills

Strategic & Analytical

Ability to connect digital product performance with marketing outcomes.
Strong knowledge of CRO methodologies and UX optimization principles.
Experience building digital growth strategies tied to revenue and acquisition goals.

Technical & Platforms

Familiarity with CMS platforms (WordPress Shopify Webflow custom frameworks).
Basic understanding of front-end/back-end development workflows.
Knowledge of SEO fundamentals and technical SEO.
Experience with dashboarding and data visualization tools.

AI & Automation

Experience leveraging AI tools for analytics reporting automation UX research and digital optimization.
Understanding of marketing automation and CRM integrations.

Leadership & Soft Skills

Confident in leading internal and client-facing strategic discussions.
Strong decision-making skills backed by data and commercial understanding.
Ability to motivate multidisciplinary teams under tight deadlines.
Structured thinker with strong organizational discipline.
Solutions-driven proactive and growth-oriented mindset.

Preferred Skills: 

Strategic & Analytical

Ability to build integrated campaign strategies not just execute tasks.

Strong understanding of audience segmentation funnel marketing and content performance metrics.

AI & Tools

Proficiency in using AI tools for research content ideation analytics and automation.

Knowledge of TikTok Meta and platform-native analytics and campaign dashboards.

Creative & Content

Ability to evaluate creative quality provide structured feedback and brief creative teams effectively.

Strong sense of platform-specific storytelling (Reels TikTok Shorts LinkedIn).

Leadership & Soft Skills

Confident in leading client meetings and presentations.

Proactive solutions-oriented approach with the ability to manage pressure well.

Strong interpersonal skills capable of motivating and aligning cross-functional teams.

Remote Work :

No

Employment Type :

Full-time