Customer Success Manager

Its fun to work in a company where people truly BELIEVE in what theyre doing!

Job Description:

Who we are:
We are the business behind the worlds brands. Were Ingram Microa people-first technology partner reaching nearly 90% of the worlds population. With operations in 57 countries and approximately 24000 associates were redefining distribution. Ingram Micro helps businesses run better grow faster and achieve their sustainability goals. Its fun to work in a company where people truly BELIEVE in what theyre doing!

How our team works:

Ingram Micro Inc. team bridges the gap between manufacturers and end customers by managing supplier reseller and retailer relationships. They focus on inventory management demand forecasting and timely deliveries. The team provides sales support and training to resellers promoting effective product sales. By staying informed on industry trends and maintaining strong partnerships they ensure efficient distribution and maximize sales performance.

Position Overview:

We are seeking a dynamic Customer Success Manager (CSM) to join our team and serve as the primary point of contact for our Cisco product customers. In this role you will ensure that customers maximize their Cisco solutions from initial implementation through to long-term adoption and growth. This is an exciting opportunity to work with a range of Cisco technologies including networking collaboration security and cloud solutions while ensuring the overall success and satisfaction of our valued clients.

Key Responsibilities:

• Onboarding & Implementation: Guide customers through the initial setup and configuration of their Cisco products ensuring seamless integration into their environments.
• Product Education & Enablement: Provide ongoing training and support on Cisco solutions ensuring customers fully understand how to leverage the technology to meet their business objectives.
• Customer Relationship Management: Build strong ongoing relationships with customers serving as their trusted advisor to drive adoption retention and satisfaction across their Cisco environments.
• Issue Resolution & Escalation: Collaborate with internal technical teams to resolve any product or service issues ensuring swift resolutions and maintaining a positive customer experience.
• Reporting & Success Metrics: Track and report on customer success metrics (e.g. adoption rates product usage satisfaction scores) and provide insights to leadership for continuous improvement.

Qualifications:

• Experience: 2 years of experience in Customer Success Account Management or a similar client-facing role within the technology or networking industry particularly with Cisco products.
• Technical Knowledge: Strong understanding of Cisco products and solutions.
• Communication Skills: Excellent verbal and written communication skills with the ability to explain complex technical concepts in a customer-friendly manner.
• Problem-Solving: Strong analytical and problem-solving skills with the ability to identify and resolve customer challenges effectively.
• CRM Proficiency: Experience using CRM tools to manage customer relationships and track progress.
• Bachelors degree in IT or a related field

Your growth with us:

At Ingram Micro we invest in your future. Through continuous learning leadership opportunities and a commitment to fostering innovation we ensure every team member thrives in their career journey. Joining Ingram Micro means being part of a company where integrity responsibility and talent are celebrated ensuring your long-term success in an ever-evolving industry. Lets shape tomorrow together.