Customer Service Coordinator

Preparation of job quotations including coding and pricing in coordination with relevant Sales Manager and sister companies.

Preparation of Contracts Price Lists/LTPAs across the MENA region.

Technically support the team with respect to JC products and its understandings.

Support external sales team with specific customer account information

Networking and communication with customers agents and other JC operations.

Review customers enquiries and orders

Following up and monitoring of internal order processing and delivery performance.

Assist finance in resolving payment issues in case of product discrepancies.

Use of SAP C4C business system and its relevant modules.

Work with other departments to expedite the service to customers.

Prepare notifications for non compliances.

Review LOC for commercial terms and conditions.

Ensures to lead the Customer Service-related Team meetings & manages the Business Warehouse reports generated by CST.

Organizes and conducts Trainings on CST processes and functions to the existing and the New teams members

Manages the Customer account creation/amendments in MDM/C4C/SAP

Ensures quality & safety within functions/ tasks performed by himself/herself and staff reporting to him/her

Responsible for exercising due diligence towards health & safety of self and others within the organization

Ensures compliance with the applicable HSE instructions requirements laws and regulations received from customers regulatory and statutory bodies

Qualifications :

Education/Training: Diploma or University Degree in Economics Commerce or similar field

Experience: 5 years of professional experience in sales or commercial administration in particular handling export and shipping documents and LOCs. Experience of working in a multinational and multicultural environment

Knowledge/Skills:   Technical knowledge of or ability to learn SAP system

Product knowledge or ability to learn about John Crane product portfolio & product codes.

Excellent MS Office background

Languages:   English language preferred. Speaking in Arabic is an advantage

Additional Information :

With colleagues stretching across the globe we are proud of our diversity. To foster inclusivity we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans Pride Network Black Employee Network Network and Neurodiversity. 

Across our company we recognize excellence culminating in the Smiths Excellence Awards our annual celebration of the most extraordinary activities people and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day a global celebration of Smiths around our network. 

Join us for a great career with competitive compensation and benefits while helping engineer a better future. 

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color religion sex sexual orientation gender identity national origin economic status disability age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics where we celebrate support and embrace diversity.

At no time during the hiring process will Smiths Group nor any of our recruitment partners ever request payment to enable participation including but not limited to interviews or testing. Avoid fraudulent requests by applying jobs directly through our careers website (Careers - Smiths Group plc)

Remote Work :

No

Employment Type :

Full-time