Clinical Application Specialist- Physician

The Application Specialistwill use their healthcare business and InterSystems product knowledge to ensure that we contract and implement InterSystems products in a successful standard and timely manner. The Application Specialistwill become an expert in the Oncology/ Physician product resource for customers and will be expected to understand the customer process assess solution best fit and advise the customer how to best implement the standard solution as early as possible. Advise the customer on driving maximum benefits from the solution whilst keeping customer specific work to an absolute minimum and liaise with various areas of the business on these accordingly. It is therefore essential that they keep up to date with new product developments as they become available through the normal product release cycle. The Application Specialistmust be available to visit customer sites and may be assigned to projects that require regular travel with the possibility of spending up to 5 days away from home each week.

The Application Specialistwill act in accordance with the latest version of the InterSystems ARIES Customer Engagement Methodology which will be modified from time to time as part of our ongoing culture of continuous improvement. The Application Specialistwill undertake the following:

Discovery

Review proposal and tender documentation prior to release to customer and inform colleagues on gaps in areas of functionality

Analyse customer processes

Identify gaps and possible solutions

Run Edition Proposed solution presentations with the customer.

Launch

Run Edition Customer Induction workshops

Consult and advise the customer as to how adopting InterSystems solution could benefit the customer to improve their existing processes

Propose solutions for customer problems by mapping existing product components and minimize the need for variations from standard ISC products lines including where relevant Regional Editions

Produce clear documentation (business requirements/maps solution design document validation scripts)

Work with the customer to ensure early data collection information is gathered correctly and as per the schedule

Log any additional configuration through Edition change process and follow up with product team to close the configurations

Setup

Set up customer site configuration

Create validation scripts for verifying agreed configuration

Participate in validating the configured system based on solution design

Participate in validating the migrated data to ensure it works with the solution

Log errors following the standard corporate procedure

Support customer validation

Troubleshoot customer issues during implementation phases

Followup on test fixes and work with the Project Manager/Product Team to implement fix

Distinguish issues from change requests and log following standard corporate procedure

Document Handover Documentation for Support

Adoption

Participate in Dry Run process

Prepare Train the trainer material

Conduct individual and group training product demonstrations and workshops as required

Train Customer Trainers on TrakCare functions as per customer solution

Provide onsite support to Customer GoLive

Sustain

Liaise with other InterSystems departments to resolve any remaining issues

Complete the support handover process

Ongoing responsibilities

Support colleagues and assist in spreading application knowledge

Maintain consistent and traceable documentation as required

Learn new functionalities available on the TrakCare product

Essential

Excellent communication skills and experience of conducting customer training workshops and/or presentations

Excellent consultative skills ability to articulate and communicate ideas

Experience interacting directly with customers including clinicians and confidently delivering strong messaging

At least 3 years experience working in healthcare and a good understanding of administrative and/or clinical processes

Experience implementing software solutions

Experience contributing to a multidisciplined team

Experience with writing functional documents

Experience of business process mapping

Knowledge of Information Systems

Proficiency in English

University degreeinMedicine

Clinical specialtyMedicine/ Medical

Experience in communicating with key stakeholders at various levels within healthcare organisations which may be government/public and/or private sector businesses

Experience with EMR systems

Exposure to IT services in a customerfacing setting

Previous experience as an Application or Configuration Specialist

Previous experience of change management

Good computer skills

Experience conducting software testing