AI Engagement Manager (FireFly Services)

Our Company

Changing the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images videos and apps and transform how companies interact with customers across every screen.

Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization and we know the next big idea could be yours!

Location:KAFD Riyadh
Hours of work: 40 hours per week
Education requirement: Degree or equivalent qualification/experience
Experience requirement: Minimum5years in SaaS solution environment
Benefits:Private medical insurance; Employee stock purchase plan; Holiday & global well-being days; Allowances plus many more.
Applicationstart and end date: Starting 5th of January for approx. 4-6 weeks.

Adobe Middle East
Adobe in the Middle East empowers businesses and individuals through creativity and digital Saudi Arabia we support Vision 2030 by driving innovation developing local talent and enabling exceptional customer experiences. As the regional headquarters for foreign companies Adobe serves as a strategic hub for growth and collaboration across markets. Join us to help shape the future of digital experiences in one of the worlds most dynamic(edited)

The Opportunity

Collaborate with global brands and agencies to revolutionize creative workflows with AI-powered content services.

Our approach emphasizes AI-first experimentation and extensive expertise in first-party and third-party AI models to develop new applications platforms and scalable patterns that optimize the GenAI-powered Content Supply Chain. We act as a continuous product innovation engine by incorporating customer solutions into the product roadmap for accelerated product-led growth.

As an AI Engagement Manager you excel at guiding customer interactions detailing business scenarios aligning them with Adobe solutions and accelerating value delivery.

What Youll Do:

Customer Leadership:

• Lead large-scale creative and marketing operations transformations by harnessing Adobes Generative AI solutions to drive organizational evolution.
• Develop strong partnerships with essential customer partners through showcasing profound knowledge in innovative Al solutions and digital tactics tailored to the customers business and goals.
• Proactively handle customer issues and challenges developing mitigation strategies before they impact project success or customer happiness
• Build trust confidence and advocacy for the project/program team
• Build executive communication cadences that showcase progress and value and maintain enthusiasm for GenAI transformation efforts within a governance framework

Product Leadership:

• Formulate inclusive GenAI and digital transformation strategies utilizing Adobes generative Al technologies/first-party models and third-party models to address intricate business obstacles for enterprise customers
• Collaborate with customer executives to define use cases build requirements and specifications for Forward Deployed Engineers and Architects lead solution configuration and deployment drive adoption and ensure business value realization
• Lead workshops and sessions to help customers identify impactful opportunities for implementing generative AI
• Build scalable frameworks that integrate generative AI capabilities into customers existing technology ecosystems and workflows
• Develop proof-of-concept implementations showcasing the transformative potential of both first-party and third-party AI offerings

Value Realization and Adoption:

• Partner with C-suite executives to articulate vision establish success metrics and secure ongoing dedication for transformation initiatives
• Monitor implementation progress against business goals adjusting strategies to overcome adoption barriers and improve value realization
• Drive solution adoption through enablement sessions and demonstrations. Partner with Customer Success Managers and Enablement resources for comprehensive plans

What You Bring

• 4-10 years of background in business consulting digital strategy agile pod-based software development lifecycle enterprise software AI/ML cloud deployments and data integration
• Customer-Centricity: Always prioritizing the customer and their needs and expectations first in everything you do. You are exceptional at crafting a culture of customer-centricity among your team and your extended ecosystem.
• Proven track record of leading successful digital transformation initiatives for enterprise clients in multiple industries
• Have a product & human-centric approach be the intersection among business strategy compose and technology
• Passion for AI and understanding of Adobe Creative Cloud Express Firefly Firefly Services solutions and GenStudio for Performance Marketing for the creation of content
• Knowledge of Adobe Experience Cloud solutions preferred
• Prior experience as Director of Creative Studio Operations or Agency is a plus
• Experience leading projects in Agile Scrum and commanding knowledge of various project and process applications (i.e. SharePoint Jira Workfront Miro Confluence AI tools)
• Ability to be adaptable and flexible as a product offering and GTM evolves
• Outstanding communication skills with the ability to translate technical concepts into business outcomes for executive audiences
• Strong analytical thinking with experience in quantifying business impact of technology investments
• Proven skill in maneuvering through complex organizational dynamics and building consensus among diverse customers
• Up to 30% customer related travel

As our many awards will tell you at Adobe youll be immersed in an exceptional work environment that is recognized around the world. Youll be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If youre looking to make an impact Adobes the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the fantastic benefits we offer at .

Adobe is an equal opportunity employer. We hire talented individuals regardless of gender race or colour ethnicity or national origin age disability religion sexual orientation gender identity or expression or veteran status. We know that when our employees feel appreciated and included they can be more creative innovative and successful. This is what it means to be Adobe For All.

Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization and we know the next big idea could be yours.

Adobe is proud to be anEqual Employment Opportunityemployer. We do not discriminate based on gender race or color ethnicity or national origin age disability religion sexual orientation gender identity or expression veteran status or any other applicable characteristics protected by law.Learn more.

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